Hybrid CCaaS Solution Specialist for Cloud Contact Center

Deloitte Canada; Montreal; Hybrid; CAD 57,000 - 92,000; Full time

Job summary

A leading professional services firm in Montreal is seeking a Solution Specialist for the Canadian Delivery Centre focusing on cloud-based services. The ideal candidate will deliver technology solutions to enhance customer experience and participate in project implementation. This position requires a strong technical background, enthusiasm for learning, and collaboration skills. A Bachelor's degree in a technical field is essential for success in this hybrid work environment.

Benefits

Competitive salary

Flexible work arrangements

$4,000 for mental health support

$1,300 benefit spending account

Qualifications

• 1-3 years of hands-on experience in technology implementation.
• Foundational understanding of contact centre operations.
• Experience with cloud-based contact centre technologies.

Responsibilities

• Support the technical delivery of client projects.
• Assist in the configuration and testing of contact centre platforms.
• Contribute to high-quality project outcomes.

Skills

Experience in technology implementation

Understanding of contact centre operations

Ability to work independently and collaboratively

Enthusiasm for learning new technologies

Education

Bachelor's degree in computer science or related field

Tools

Genesys

AWS

Google Cloud

Five9

NICE

Job description

A leading professional services firm in Montreal is seeking a Solution Specialist for the Canadian Delivery Centre focusing on cloud-based services. The ideal candidate will deliver technology solutions to enhance customer experience and participate in project implementation. This position requires a strong technical background, enthusiasm for learning, and collaboration skills. A Bachelor's degree in a technical field is essential for success in this hybrid work environment.