Hybrid Call Center Agent

Bill Gosling Outsourcing; London; On-site; CAD 36,000 - 42,000; Full time

Job summary

Bill Gosling Outsourcing seeks a passionate Call Center Agent to join a dynamic team. In this role, you'll manage customer calls, provide tailored solutions, and ensure exceptional service in a supportive environment. If you thrive in engaging with clients and enjoy teamwork, this is the perfect role for you. Join us and make a real difference in people’s lives while advancing your career!

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Qualifications

• Previous customer service experience, preferably in a call center or similar.
• Ability to work full-time (40 hours/week) year-round.
• Flexible hours including evenings and weekends.

Responsibilities

• Handle inbound and outbound calls, assisting customers with inquiries.
• Resolve customer complaints and maintain detailed records.
• Collaborate with team members for improved customer interactions.

Skills

Communication

Interpersonal Skills

Problem-Solving

Multitasking

Empathy

Education

High School Diploma

Bachelor's or Diploma in related field

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Call Center Agent, you’ll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is committed to delivering exceptional service.

Compensation: $17.50 per hour (approx. $36,000 per year)

What You'll Do

• Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.
• Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance.
• Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed.
• Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations.
• Update customer accounts and records with relevant information and notes.
• Collaborate with other team members and departments to ensure seamless customer experiences.
  
  

What We're Looking For

Position Requirements:

• Ability to work full-time (40-hours per week) year round
• Ability to work flexible hours, including evenings and weekends, as needed
• No extended time off or vacation within the first 6 months of employment
  
  

Education & Experience

• Previous customer service experience, preferably in a call center or similar environment.
• High school diploma (or equivalent) is required
• Bachelors or Diploma in a related field is preferred but not required
  
  

Skills & Abilities

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and patient under pressure.
• Comfortable using computer systems and customer management software.
• Ability to multitask and prioritize tasks effectively.
• Empathetic and customer-focused attitude.
  
  

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!
  
  

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!