Hybrid Bilingual CX Agent: 4-Month Contract

Altitude Sports; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian ecommerce retailer is seeking a Customer Experience Agent for a 4-month contract to provide support via chat, email, and phone. Ideal candidates will have customer service experience and be fluent in both English and French. You'll work a full-time schedule that includes hybrid options, with training provided in Montreal. Enjoy employee discounts and a chance to work in a supportive environment.

Benefits

Employee discounts

Flexible hybrid work options

Supportive collaborative team

Transferable experience

Participation in social committees

Qualifications

• Experience in a customer service role (in person or online).
• Able to communicate courteously with clients via chat, email, or telephone.
• Keen interest in fashion and outdoor products is an asset.

Responsibilities

• Provide courteous service and advice to customers.
• Assist and advise customers on products according to their needs.
• Process product returns, price matches, and warranties.

Skills

Customer service experience

Fluent in English

Fluent in French

Ability to manage multiple tasks

Calm in stressful situations

Tools

Gladly

Shopify

Job description

A leading Canadian ecommerce retailer is seeking a Customer Experience Agent for a 4-month contract to provide support via chat, email, and phone. Ideal candidates will have customer service experience and be fluent in both English and French. You'll work a full-time schedule that includes hybrid options, with training provided in Montreal. Enjoy employee discounts and a chance to work in a supportive environment.