Hybrid Bilingual Customer Care Analyst (EN/FR)

TD SYNNEX; Mississauga; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading technology company is seeking a detail-oriented Customer Care Analyst in Canada. You will resolve customer inquiries, maintain CRM relations, and collaborate with internal departments. The ideal candidate should possess a high school diploma, 3 years of customer service experience, and bilingual communication skills in English and French. This role offers a hybrid work model and opportunities for professional growth.

Benefits

Career growth programs

Health and wellness seminars

Community engagement opportunities

Qualifications

• Minimum of 3 years customer service experience required.
• Strong verbal and written communication skills in English and French.
• Ability to multi-task and prioritize.

Responsibilities

• Communicate with customers before and after sales via multiple channels.
• Support sales team by maintaining positive customer relations.
• Research and resolve customer issues involving various internal departments.

Skills

Bilingual communication (English/French)

Analytical skills

Customer service experience

Problem solving skills

Communication skills

MS Office (Word, Excel, Outlook)

Education

High school diploma

University degree (preferred)

Job description

A leading technology company is seeking a detail-oriented Customer Care Analyst in Canada. You will resolve customer inquiries, maintain CRM relations, and collaborate with internal departments. The ideal candidate should possess a high school diploma, 3 years of customer service experience, and bilingual communication skills in English and French. This role offers a hybrid work model and opportunities for professional growth.