Hybrid Bilingual Advisor Support Specialist - Wealth

Manulife; Southwestern Ontario; Hybrid; CAD 58,000 - 98,000; Full time

Job summary

A leading financial services provider in Southwestern Ontario is looking for an Advisor Support Analyst to support the Advisor Support team. You will resolve service-related escalations, provide outstanding customer experience, and work in a hybrid environment. The ideal candidate has at least 3 years in customer service, is bilingual in French and English, and is skilled at problem-solving and communication.

Benefits

Health and dental benefits

Retirement savings plans

Paid time off program

Qualifications

• At least 3 years of experience in a customer service role.
• Ability to learn quickly and adapt to change.
• Demonstrated accountable behaviors and initiative.

Responsibilities

• Act as the main contact for resolving service-related escalations.
• Support Advisor inquiries within expected turnaround times.
• Provide outstanding customer experience and investigate escalations.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Bilingual (English & French)

Job description

A leading financial services provider in Southwestern Ontario is looking for an Advisor Support Analyst to support the Advisor Support team. You will resolve service-related escalations, provide outstanding customer experience, and work in a hybrid environment. The ideal candidate has at least 3 years in customer service, is bilingual in French and English, and is skilled at problem-solving and communication.