Hybrid Bilingual Advisor Support Specialist - Wealth

Manulife; Montreal; Hybrid; CAD 58,000 - 98,000; Full time

Job summary

A leading financial services provider is seeking an Advisor Support Analyst in Montreal to handle service-related inquiries and escalations. This role demands excellent communication skills and a background in customer service, alongside the ability to work in a fast-paced environment. The successful candidate will be bilingual in French and English, enhancing interactions with diverse clients. This position offers a hybrid working arrangement with competitive compensation.

Benefits

Health and dental benefits

Retirement savings plans

Generous paid time off program

Qualifications

• At least 3 years of experience in customer service.
• Track record of delivering excellent service in a fast-paced environment.
• Ability to communicate complex ideas clearly.

Responsibilities

• Act as the main contact for resolving service-related escalations.
• Support advisor inquiries within expected turnaround times.
• Analyze complex issues to find appropriate resolutions.

Skills

Customer service experience

Communication skills

Problem-solving

Bilingual (French & English)

Ability to adapt to change

Job description

A leading financial services provider is seeking an Advisor Support Analyst in Montreal to handle service-related inquiries and escalations. This role demands excellent communication skills and a background in customer service, alongside the ability to work in a fast-paced environment. The successful candidate will be bilingual in French and English, enhancing interactions with diverse clients. This position offers a hybrid working arrangement with competitive compensation.