Hybrid Banking Applications Support Analyst

Coast Capital Savings; Surrey; Hybrid; CAD 72,000 - 91,000; Full time

Job summary

A leading financial institution in the Greater Vancouver Area is seeking an Applications Support Analyst to provide outstanding support for corporate and digital banking applications. The role involves troubleshooting, mentoring Tier 1 team members, and collaborating with diverse teams. The ideal candidate has 3-5 years of application support experience, strong technical skills, and a passion for client service. This position offers a hybrid work model and a competitive salary range.

Qualifications

• 3-5 years of application support experience for digital applications.
• Strong knowledge of API and MuleSoft.
• Experience with database analysis: T-SQL, SQL Server.

Responsibilities

• Provide support for corporate and digital banking applications.
• Investigate client data issues and document solutions.
• Mentor Tier 1 support team members.

Skills

Application support for digital applications

MS Office tools

HTML

JavaScript

C#

SQL

API knowledge

Advanced troubleshooting

Client management

Critical thinking

Education

High School Diploma

Diploma in Information Technology

Bachelor's in Information Technology

Tools

MS Access

Visio

Dynatrace

Elastic Search

Jenkins

Job description

A leading financial institution in the Greater Vancouver Area is seeking an Applications Support Analyst to provide outstanding support for corporate and digital banking applications. The role involves troubleshooting, mentoring Tier 1 team members, and collaborating with diverse teams. The ideal candidate has 3-5 years of application support experience, strong technical skills, and a passion for client service. This position offers a hybrid work model and a competitive salary range.