Hybrid Applications Support Analyst - Tech Ops

TransUnion; Burlington; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global information solutions provider seeks an Analyst Applications Support in Burlington, Canada. The role requires 1-3 years of experience in technical applications support and the ability to troubleshoot various application issues. Candidates should have strong customer service skills and experience with technologies like SQL, Windows, and network management. This hybrid position involves both virtual work and in-office responsibilities of at least two days a week.

Qualifications

• 1-3 years experience in a technical applications support capacity.
• Experience troubleshooting and resolving technical application issues with a strong focus on customer service.
• Ability to work under supervision and participate in technical projects from start to finish.

Responsibilities

• Respond to requests for technical application assistance from customers and Tier I Support.
• Communicate issues with support members, IT groups, and vendors to troubleshoot system problems.
• Implement solutions for proactive monitoring and reporting using available tools.

Skills

Customer Service

Trouble Shooting

SQL

Active Directory

Java

Windows

Network Technologies

VMware

DHCP

DNS

VPN

VOIP

Sharepoint

Tools

Splunk

TrueSight

JBoss

Tomcat

Spring Boot

Cisco

Job description

A global information solutions provider seeks an Analyst Applications Support in Burlington, Canada. The role requires 1-3 years of experience in technical applications support and the ability to troubleshoot various application issues. Candidates should have strong customer service skills and experience with technologies like SQL, Windows, and network management. This hybrid position involves both virtual work and in-office responsibilities of at least two days a week.