HVAC Technical Service Manager

Goodman Manufacturing; Burnaby; Hybrid; CAD 80,000 - 121,000; Full time

Job summary

Goodman Manufacturing in Burnaby, BC, seeks a senior technical professional to lead regional support, field service, and training for HVAC products. The role requires residing within the service area to ensure rapid response, effective dealer support, and on-site troubleshooting.

Primary focus: VRV/VRF systems with a 70/30 split on heavy residential/commercial responsibilities. Strong refrigeration knowledge, customer-facing skills, and MS 365 proficiency are essential.

Qualifications

• Minimum 5 years of technical support experience.
• Minimum 1 year of technical training experience preferred.
• Must live within the regional service area to meet response expectations.
• HVAC training or certification required.
• High school diploma or GED.

Responsibilities

• Lead technical support, field service, and training for Daikin products within the assigned regional service area.
• Conduct VRV/VRF system diagnostics, performance evaluations, and field investigations.
• Apply refrigeration and air-conditioning knowledge to resolve issues.
• Perform job-site visits to evaluate installation quality and system operation.
• Validate installations using engineering and service manuals.
• Gather Voice of Customer insights to identify early quality trends.
• Complete field service reports to support product integrity.
• Support service bulletins, corrective actions, and warranty processes.
• Provide technical training to dealers, contractors, and distributor trainers.
• Troubleshoot HVAC systems remotely and assist in escalations.
• Participate in regional projects and support sales growth through technical expertise.

Skills

Technical support

Field service

Training

VRV/VRF knowledge

Communication/public speaking

Microsoft 365

Education

High School Diploma or GED

HVAC certification/training

Tools

Microsoft 365

Job description

Lead technical support, field service, and training for Daikin products within the assigned regional service area. The role requires living within the region to ensure rapid response, strong dealer support, and effective on-site troubleshooting. Primary function VRV and light commercial/ Secondary function unitary single phase equipment roughly 70/30 split

Main Responsibilities

• Deliver reliable, prompt, empathetic technical support to customers and distributors.
• Conduct VRV/VRF system diagnostics, performance evaluations, and field investigations.
• Apply strong refrigeration and air‑conditioning knowledge to resolve complex issues.
• Perform job‑site visits to evaluate installation quality and system operation.
• Validate installations using Daikin engineering, service, and installation manuals.
• Gather Voice of Customer insights to identify early quality trends.
• Complete detailed field service reports to support product integrity and reliability.
• Support service bulletins, corrective actions, and warranty processes.
• Provide technical training to dealers, contractors, and distributor trainers.
• Troubleshoot HVAC systems remotely and help de-escalate customer concerns.
• Participate in regional projects and support sales growth through technical expertise.
• Strong VRV/VRF system knowledge and hands‑on troubleshooting ability.
• Solid foundation in refrigeration and air‑conditioning principles.
• Excellent communication, public speaking, and customer‑facing skills.
• Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint).
• Strong organization, time management, and multi‑project coordination.
• Ability to remain calm and solution‑focused during escalations.
• Self‑motivated, detail‑oriented, and able to work independently in the field.

Experience:

• Minimum 5 years technical support experience required.
• Minimum 1-year technical training experience preferred.
• Must live within the regional service area to meet response expectations.

Education/Certification

• High School Diploma or GED equivalent
• HVAC training/certification required

Physical Requirements/Work Environment

• Must be able to perform essential and additional responsibilities.
• Ability to climb ladders and lift 50lbs.
• Travel as required depending on territory.
• Work within confines of typical job sites including attics, crawl spaces and roof tops in challenging climates.

Pay Range: $80,0000-$121,000k

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.