HVAC TB Cust Resource Coord

Johnson Controls; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading controls company in Ottawa seeks an HVAC Customer Resource Coordinator to manage customer service schedules and technician assignments. The role requires strong organizational and communication skills. This position is onsite. Competitive hourly rate of $29.33 - $37.98 is offered based on experience and qualifications.

Benefits

Competitive salary

Paid vacation and sick time

Comprehensive benefits package

Training opportunities

Collaborative team environment

Qualifications

• Ability to work independently with strong organizational skills.
• Strong interpersonal communication skills with clients.
• Ability to manage multiple tasks and projects simultaneously.

Responsibilities

• Receive and schedule customer service calls.
• Coordinate labor scheduling for technicians.
• Follow up with customers to ensure satisfaction.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Project management

Education

High school diploma or equivalent

Associate degree

Job description

Let's Build a better Tomorrow Together! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/rS3_3zSHb4Q

What you will do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

How you will do it

• This is not a remote position; you will be onsite.

• Receives customer requests for unscheduled or scheduled service.

• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.

• Communicates the action plan and services to beprovideddirectlyto the customer.

• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.

• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

• Debrief activities daily.

• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.

• Follows up on activities to ensure completion in an established timeframe.

• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.

• Scheduled Service Visits – on time.

• Parts ordering/PO creation support.

• Start-up support.

• Customer PO confirmation.

• WIP Management.

• Reconcile exceptions (SIR and AP).

• Attend weekly planning/scheduling meetings.

• Assistwith monitoring of time and expense reporting submission.

• Review and correct unassociated time for timesheets for technicians.

• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required.

• Must demonstrate the ability to perform work independently and demonstrates solid organizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based on financial impact to desired business goals.

• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Two to five years of service industry experience and/or service scheduling.

• Associate degree.

• Experience and/or basic project accounting or costing principles.

ÉCHELLE HORAIRE D'EMBAUCHE: 29,33$ - 37,98$ (Le taux horaire sera déterminé en fonction de la formation, de l'expérience, des connaissances, des compétences et des aptitudes du candidat, de l'équité interne, du lieu de travail et de la conformité aux données du marché.)

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.