HVAC Service Technician

Aire Serv; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading HVAC service provider is seeking an experienced HVAC Service Technician in Victoria, Canada. This role involves providing top-quality service to clients in their homes, maintaining and repairing HVAC systems, and ensuring customer satisfaction. The ideal candidate should have experience in residential HVAC, excellent communication skills, and a commitment to ongoing training. A competitive salary ranging from $35.00 to $50.00 per hour is offered along with numerous benefits.

Benefits

Paid training

Branded company van

Fuel card

Tool allowance

Paid time off

Year-round employment

Commission and bonuses for performance

Qualifications

• Experience in residential HVAC is required.
• Valid driver's license and clean driving record are necessary.
• Ability to lift 60 lbs. is mandatory.
• Excellent communication skills with customers and office team are essential.
• Professional appearance and personality are expected.

Responsibilities

• Deliver world-class service for customers.
• Troubleshoot and provide system maintenance effectively.
• Advise on system upgrades and service plans.

Skills

Customer service

HVAC system maintenance

Troubleshooting

Communication skills

Job description

If you’re an experienced HVAC Service Technician and one of your favorite parts is seeing a satisfied customer, we have an immediate opening for an HVAC Technician.

This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs.

At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining us at Aire Serv as an HVAC Service Technician :

• Paid training at our company facility, manufacturer’s facilities, and corporate office – we cover travel, meals, lodging & all training
• Branded company van
• Fuel card
• iPad loaded with all the apps and forms you’ll need
• Tool allowance
• . On call rotation weekly allowance
• Uniforms provided with laundry allowance
• Paid time off the first year, plus paid holidays
• Year-round employment
• Additional earning potential with spiffs, commission, and bonuses for performance
• Career path based on your goals and aspirations

Your Responsibilities as an HVAC Service Technician

As an HVAC Service Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s HVAC systems.

• Deliver World-Class Service – Deliver an amazing experience for our customers.
• Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.
• Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution.

[What We Want from You

• Culture alignment
• Rockstar's only
• Bought into the vision
• Meets our expectations, which is providing world class customer service as your number 1 goal!

To Succeed in this Role

We employ a front-line service system that, when followed, will consistently generate 5-star reviews.

The office team has your back and will ensure you have sufficient time with each customer to do a thorough and complete job.

You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.

You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.

How We’ll Measure Performance

Here are some ways we’ll measure your performance in the role.

• Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team.
• Quality of Work – The work must be done correctly the first time.
• Efficiency – Doing the job well and promptly are critical to success in this role.
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.
• Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.

How to Know If This is the Job for You

• You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians.
• You love a smooth process . Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career.
• You empathize with the customer . You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.

Job Requirements

These are the minimum requirements to be considered for this position.

• Experience in residential HVAC
• Valid driver's license and clean driving record
• Ability to lift 60 lbs.
• Excellent communication skills with customers and office team
• Professional appearance and personality

Benefits & Pay

The pay range for this position is $35.00 to $50.00, and depends on your experience and knowledge as an HVAC service technician.

We’re looking to hire only the best. So if that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately