HVAC Service Scheduler & Coordinator – Growth & Impact

ODell HVAC Group; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading HVAC equipment representative in Burlington is seeking a Service Coordinator to support the Service Department. The role involves coordinating technician schedules, managing service cases, and ensuring communication with customers. Ideal candidates will have at least three years of administrative experience, proficiency in Microsoft Office, and a good understanding of HVAC terminology. This position offers a competitive salary and benefits package.

Benefits

Competitive Salary & Profit Sharing

Comprehensive Benefits

Professional Development

Company-Wide Holiday Shutdown

Summer Fridays!

Qualifications

• Minimum of three (3) years of administrative experience, ideally within the HVAC or mechanical services industry.
• Strong understanding of HVAC terminology and the functions of a service department.

Responsibilities

• Coordinate and schedule dispatching for the Service team.
• Update and maintain service cases and work orders.
• Support warranty and parts processing.
• Prepare reports and assist with invoicing.

Skills

Organizational skills

Communication

Adaptability

Attention to detail

Education

Post-secondary education in a related field

Tools

Microsoft Office Suite (Word, Excel, Outlook)

NetSuite or similar ERP systems

Job description

A leading HVAC equipment representative in Burlington is seeking a Service Coordinator to support the Service Department. The role involves coordinating technician schedules, managing service cases, and ensuring communication with customers. Ideal candidates will have at least three years of administrative experience, proficiency in Microsoft Office, and a good understanding of HVAC terminology. This position offers a competitive salary and benefits package.