HVAC Service Ops Manager — Lead & Optimize (BC)

Lock Search Group; British Columbia; On-site; CAD 180,000; Full time

Job summary

A well-respected HVAC contractor in Greater Vancouver is seeking a Service Operations Manager. This role involves overseeing daily field activities, managing technician performance, and ensuring service excellence. Candidates should have at least 5 years of experience in Service Management within the HVAC sector, strong leadership skills, and a commitment to safety and efficiency. Competitive compensation includes a salary over $180K plus benefits.

Benefits

Strong annual income with bonus

Company Vehicle and Gas Card

RRSP Matching Program

Vacation Plan and Extended Benefits

Substantial internal opportunity for growth

Qualifications

• Minimum 5 years of progressive Service Management experience from within the HVAC‑R market.
• Demonstrated success leading large technician teams in customer-focused environments.
• Solid understanding of safety regulations and installation processes.

Responsibilities

• Oversee HVAC service and installation activities for operational excellence.
• Manage technician scheduling to maximize productivity.
• Monitor key performance indicators to ensure efficiency.

Skills

Service Management experience

Technical knowledge of HVAC systems

Organizational skills

Analytical problem-solving abilities

Customer-facing acumen

Tools

Scheduling software

CRM systems

Performance monitoring tools

Job description

A well-respected HVAC contractor in Greater Vancouver is seeking a Service Operations Manager. This role involves overseeing daily field activities, managing technician performance, and ensuring service excellence. Candidates should have at least 5 years of experience in Service Management within the HVAC sector, strong leadership skills, and a commitment to safety and efficiency. Competitive compensation includes a salary over $180K plus benefits.