HVAC Dispatcher

Johnson Controls, Inc.; Calgary; Hybrid; CAD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits from day one

Extensive training opportunities

Collaborative team environment

Strong safety focus

Job summary

Johnson Controls, Inc. in Calgary seeks an organized service scheduling coordinator to manage calls, schedule technicians, and ensure timely preventative maintenance. This in-office role operates Monday–Friday and requires strong communication with customers and internal teams.

Responsibilities include coordinating with billing and support, maintaining NxGen accounts, and handling administrative tasks. A high school diploma plus 2–5 years in service operations are expected, with an associates

Qualifications

• High school diploma or equivalent required, plus 2–5 years in service operations or scheduling.
• Ability to work independently with strong organizational skills.
• Excellent interpersonal and communication skills for client interaction.
• Ability to prioritize multiple projects with attention to financial impact.
• Ability to influence diverse teams to achieve tasks.

Responsibilities

• Receives and schedules customer service calls under supervision.
• Manages technician and mechanic schedules for timely PMs.
• Debriefs daily activities and coordinates with field staff.
• Collaborates with Customer Billing and Support to progress jobs.
• Maintains patient customer accounts in NxGen and manages WIP.
• Performs parts ordering and PO creation support.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Time management

Communication

Education

High school diploma

Associates degree preferred

Tools

NxGen

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitivepay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.

• Extensive product andon-the-job/cross-trainingopportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

What you will do

Under direct supervision of Service Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

This is primarily an in‑office position based in our Calgary office, with a Monday to Friday schedule.

How you will do it

Customer Service & Communication

• Receives customer requests for scheduled and unscheduled service.
• Communicates action plans and services to be provided directly to customers.
• Ensures work has been performed to the customer’s expectations and conducts follow‑up as needed.
• Answers customer inquiries and resolves or escalates issues as appropriate.
• Customer PO confirmation.

Scheduling & Technician Coordination

• Coordinates labor scheduling to align technicians with customer and service requirements.
• Ensures technicians are provided with daily schedules.
• Maintains consistent communication with assigned technicians.
• Follows up on activities to ensure completion within established timeframes.
• Ensures scheduled service visits are completed on time.
• Attends weekly planning and scheduling meetings.
• Provides start‑up support.

Operational & Administrative Support

• Maintains accurate customer account information in NxGen to support call management and scheduling activities.
• Conducts daily debrief activities.
• Manages Work in Progress (WIP).
• Reviews and reconciles exceptions (SIR and AP).
• Assists with monitoring time and expense report submissions.
• Reviews and corrects unassociated technician time entries and timesheets.
• Supports Service+ Rewards activities.
• Performs other duties and administrative activities as assigned.

Parts & Order Management

• Parts ordering, PO creation support. Auto SR quotes .

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based upon financial impact to desired business goals.

• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree preferred

• Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $25.9-$36.05 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us