Human Resources Service Centre Technician

Circle K; Laval (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group Insurance Program

Paid Time Off

Employee Discounts

Training and Development

Recognition and Rewards

Mentorship Program

Job summary

Couche-Tard/Circle K in Laval, QC, is seeking a Human Resources Service Centre Technician for a temporary full-time role (40 hours/week) with potential to become permanent. You will support employee benefits, disability leaves, and immigration processes, ensuring accurate records and timely communications.

Your responsibilities include coordinating HR initiatives, supporting disability cases, managing work permits, preparing letters, and liaising with insurers to administer benefits and

Qualifications

• Education: DEC or AEC in HR or business administration or related field.
• Experience: 1–2 years of relevant HR experience; disability, immigration, or benefits experience is a strong asset.
• Knowledge: HR practices and applicable employment legislation; strong customer service and communication skills.
• Language skills: bilingual in French and English, both spoken and written.

Responsibilities

• Coordinate annual HR initiatives and prepare employee communications.
• Support administration of short- and long-term disability cases; maintain accurate employee files and liaise with insurer.
• Assist work permit processes; maintain records and follow up with employees through each stage.
• Prepare employment confirmation letters and immigration documents.
• Collaborate with insurer to administer day-to-day employee benefits.
• Act as liaison between employees, managers and insurer for return-to-work plans.
• Perform administrative duties: reports, data entry, employee records, communications.

Skills

Bilingual French and English

Customer service

Communication

Organizational skills

Independent work

Team collaboration

Discretion

Education

DEC or AEC in HR or business administration

Tools

Microsoft Office

Workday

Job description

JOIN OUR TEAM!

At Couche-Tard/Circle K,our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.Are you ready to grow your career? Let’s grow together!

Human Resources Service Centre Technician

Department: Human Resources - Benefits and absence

Location: On-site , Laval, QC (4204 boulevard Industriel, H7L 0E3)

Type of employment: Temporary Full-Time (40 hours per week). This position has the potential to become permanent based on business needs.

WHAT YOU’LL DO

As a Human Resources Service Centre Technician, you will play a key role in supporting employees and ensuring the effective administration of employee benefits, disability leaves, and immigration-related processes.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Coordinating annual HR initiatives and preparing employee communications.
• Supporting the administration of short-term and long-term disability cases by maintaining accurate employee files, proactively following up with employees and the insurance provider, and ensuring the timely payment of insurance premiums.
• Supporting work permit processes by maintaining accurate records and proactively following up with employees throughout each stage.
• Preparing employment confirmation letters and other documentation required for immigration purposes.
• Collaborating with the group insurance provider to support the day-to-day administration of employee benefits.
• Acting as a liaison between employees, managers, and the insurance provider to facilitate safe and successful return-to-work plans.
• Performing a variety of administrative duties, including preparing reports, entering and validating data, maintaining employee records, and distributing communications.
• Ensuring that employee information and documentation are handled accurately, confidentially, and in accordance with internal policies and applicable requirements.

WHAT YOU’LL NEED

We want you to join our team! Here’s what we’re looking for:

Education

• DEC or AEC in HR or business administration or any related field;

Experience:

• Minimum of one (1) to two (2) years of relevant experience;
• Experience in group benefits, disability case management, leave administration, immigration processes, or an HR Service Centre environment is considered a strong asset.

Knowledge and skills:

• Knowledge of HR practices and applicable employment legislation.
• Strong customer service, interpersonal, and communication skills.
• Excellent organizational skills and attention to detail.
• Effective management of multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively.
• Discretion when handling sensitive and confidential information.
• Proficiency in Microsoft Office; experience with Workday is an asset.

Language skills

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you’re not just getting a job – you’re becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here’s why you’ll love working with us:

Benefits package:

• Group Insurance Program : Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Paid Time Off : Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts : Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development : Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards : We celebrate our team’s achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

At Couche-Tard/Circle K, we’re committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu’employeur qui s’engage à respecter l’équité en matière d’emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.