Human Resources Generalist

The Nash Casino; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A premier entertainment venue in Metro Vancouver is seeking a Human Resources Generalist to manage core HR functions like onboarding, HRIS administration, and benefits management. Ideal candidates will have HR experience in hospitality or gaming and demonstrate a passion for creating an inclusive workplace. This role requires strong communication skills, time management, and proficiency in using HR software. Join our dedicated team and make a difference in employee engagement and development.

Benefits

Medical, Dental, and Vision Insurance

Employee Assistance Program (EAP)

Career development opportunities

Qualifications

• 3+ years of progressive experience in Human Resources.
• 2+ years experience in employee relations investigations.
• Experience with UKG strongly preferred.

Responsibilities

• Support investigations into workplace concerns.
• Partner with leadership to promote employee engagement.
• Assist in recruiting efforts by screening candidates.

Skills

Interpersonal communication

Time management

Organization

Attention to detail

Positive attitude

Education

3+ years of progressive experience in Human Resources

Familiarity with benefits laws and regulations

Tools

UKG

Virtual Roster

Job description

The Nash Casino stands as New Hampshire’s premier entertainment destination, delivering an atmosphere where professionalism, integrity, and exceptional service shine. Our team is driven by core values that unite us. We celebrate achievements, encourage growth, and create a workplace where every individual feels respected and appreciated. Through daily recognition and robust career development opportunities, we’re committed to fostering an environment that is professional, inclusive, and full of energy.

JOB SUMMARY

The Human Resources Generalist handles core HR functions including onboarding, HRIS (UKG) administration, benefits management, and employee relations support. This role ensures compliance, accurate benefits enrollment, and provides guidance to team members. Ideal candidates have HR experience in hospitality or gaming and are passionate about creating an inclusive, positive workplace.

JOB RESPONSIBILITIES

• Support investigations into workplace concerns, including gathering documentation, interviewing team members, and taking statements.
• Partner with leadership to promote employee engagement and retention in a high-volume, fast-paced environment.
• Assist in recruiting efforts by screening candidates, coordinating interviews, and ensuring a smooth hiring process.
• Maintain accurate employee records in UKG, including hires, terminations, and status changes; ensure proper documentation for employment events.
• Administer employee benefits programs (medical, dental, vision, life, disability, 401k, COBRA) and manage enrollment, billing, reconciliation, and open enrollment processes.
• Manage leave programs (FMLA, ADA, STD, LOA) including vendor coordination, premium collection, and employee communication.
• Respond to benefits-related inquiries, resolve issues, and liaise with insurance providers and brokers.
• Conduct benefits audits, track metrics, and maintain compliance with employment laws (EEO, ADA).
• Assist with workers’ compensation claims.

EDUCATION AND EXPERIENCE

• 3+ years of progressive experience in Human Resources.
• 2+ years experience in employee relations investigations.
• Familiar with benefits laws and regulations (ACA, COBRA, ERISA, ADA, FMLA).
• Experience utilizing UKG strongly preferred.
• Experience utilizing Virtual Roster strongly preferred.
• Strong time management, organizational, and prioritization skills.
• High attention to detail and accuracy.
• Excellent interpersonal, written, and verbal communication skills with all levels of the organization.
• Initiative-taking, positive attitude, highly motivated, self-directed and with minimal daily supervision.
• Demonstrated flexibility in adapting to new and varying situations.
• Ability to work a variety of shifts, this includes day, night, weekend, and holiday shifts as scheduled.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.

Benefits & Perks – Where Hard Work Meets Reward

At The Nash Casino, we believe that when our team feels appreciated, great things happen! Our benefits are designed to support your health, happiness, and future — all while keeping the good times rolling.

• Medical, Dental, and Vision Insurance
• Flexible Spending & Dependent Care Accounts
• Life, AD&D, and Short-Term Disability Insurance
• Voluntary Accident, Critical Illness, and Hospital Indemnity Plans
• Employee Assistance Program (EAP) with 24/7 confidential support
• Wellness Rewards Program – Earn up to $1,000 annually just for taking care of yourself!
• Regular team appreciation events, raffles, and celebrations
• Career development and advancement opportunities
• A workplace that’s all about teamwork, recognition, and having fun while doing what you love!

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS

The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire workday.
• Must be able to sit, stand or walk for extended periods of time.
• Must be able to repeat the same movements.
• Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
• Must be able to access and interpret information on computer screens.
• Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to thirty pounds and respond to visual and aural cues.
• Requires the ability to distinguish letters or symbols and eye hand coordination.

The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.