HR Systems and Process Specialist (9-month contract)

EY; New Brunswick; On-site; CAD 63,000 - 95,000; Full time

Benefits offered by this job

Support and coaching

Learning opportunities

Flexibility to handle role

Job summary

EY Canada is seeking an HR Systems and Process Specialist to support day-to-day HR operations and data integrity across SuccessFactors and adjacent systems. You will work with Recruitment, Payroll, Total Rewards and IT to ensure accurate reporting and compliance.

Within the HR Enablement team, you’ll implement configurations, develop Quick Reference Guides, and help optimize vacation, onboarding and time-off processes.

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage HR data in SuccessFactors modules (Onboarding, Employee Central, Time-Off).
• Coordinate data integrity between SuccessFactors and other EY systems (ServiceNow, Payroll, Benefit vendors).
• Assist in managing foundational data creation and changes to picklist values or data elements.
• Audit data to ensure integrity and resolve data with employees or IBM.
• Support large data changes such as mass uploads, mass salary changes, promotions, and large intakes of hires.
• Assist project implementation through configuration, testing, and documentation (Quick Reference Guides).
• Support Canada Talent Team on projects and initiatives (Acquisitions, Extended Vacation Program, etc.).
• Provide day-to-day Talent operations support (vacation tool, Provisioning Notification System, Pre-hire Compliance).
• Act as level 2 ServiceNow support for maintenance and troubleshooting of SuccessFactors and other HR systems.
• Maintain content in knowledge databases (SharePoint, EY policy repository).
• Assist in analyzing impact of enhancements/releases (ServiceNow, Financial system, SuccessFactors).
• May produce people-related reports.

Skills

HR policies

Interpersonal skills

Communication skills

MS Office

Learning agility

Customer service

Stakeholder management

Excel

Teamwork

Education

Bachelor's degree

Tools

SuccessFactors

ServiceNow

SharePoint

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

HR Systems and Process Specialist.

The HR Systems and Process Specialist role is a key position within the HR Enablement team in Canada, reporting to the Senior HR Systems Specialist. This role is responsible for supporting day-to-day HR operations, ensuring accurate data management, system functionality, Reporting, Compliance, and Time-Off Management. The HR Systems Specialist will work closely with various business stakeholders across the firm, including Recruitment, Talent Consultants, Payroll, Total Rewards, Partnership Operations and IT. Additionally, the role involves liaising with EY’s third-party Talent Managed Service provider (IBM). Responsibilities vary in scope and requires an individual with HR technology knowledge, experiences and skills. This role is open to any of our office locations in Canada.

Responsibilities

HR Data Management

• Participates in managing HR data within SuccessFactors, specifically Onboarding, Employee Central and Time-Off modules.
• Assists with maintaining interdependencies between SuccessFactors and other global and local EY systems (e.g., ServiceNow, Financial System, Payroll and Benefit vendors).
• Assists in managing foundational data creation and changes to picklist values or data elements
• Audits and analyzes data to ensure data integrity and works with employee or Managed Services (IBM) on data resolution.
• Supports large data change activities such as mass uploads, mass salary changes, promotions, and large intakes of hires)

Project Implementation

• Assists with project implementation through configuration, testing, and creating written instructional material such as Quick Reference Guides and Work Instructions.
• Supports the Canada Talent Team on various projects and key initiatives throughout the year (e.g., Acquisitions, Extended Vacation Program, CFE (Common Final Exam) leave program, Accomplishments data collection.).

Day- to-Date Talent Operations

• Supports day-to-day Talent operations including EY Canada’s vacation tool, Provisioning Notification System, and Pre-hire Compliance site. Supports enhancements of existing HR systems by participating in system testing.
• Acts as level 2 support in ServiceNow for ongoing maintenance, monitoring and troubleshooting of SuccessFactors, and other global and local HR systems.
• Maintains content in knowledge databases that provides Talent information for local audiences (e.g., SharePoint, EY policy repository) .
• Assists in completing analysis to assess impact of new enhancements/initiatives (ex. ServiceNow release, Financial system upgrades, SuccessFactors release)
• May be called upon to produce people-related reports.

Education

• Bachelor’s degree or equivalent work experience.

Experience

• 1-2 years experience in HR systems administration and operations
• Experience with SuccessFactors would be an asset

Skills

• Solid knowledge of HR policies, practices, and operations.
• Ability to remain efficient and extremely organized while handling a high volume of work.
• Ability to prioritize andexecute multiple tasks and work under time/deadline constraints.
• Superior attention to detail and a strong commitment to data integrity.
• Demonstrates initiative and ability to seek our answers to questions and solve problems independently.
• Ability to learn new applications and techniques quickly and effectively.
• High level of customer service and relationship management skills including listening and responding effectively.
• Ability to deal with stakeholders across the organization and withthird‑party talent managed services provider.
• Advanced skills in Microsoft Excel, Word and Powerpoint.
• Excellent interpersonal and teamwork skills.
• Strong written and verbal communication skills.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria: $63,200 to $94,800
• Dieppe: $56,800 to $85,200

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.