HR Shared Services Assistant (Benefits)

Ensign Services; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading HR solutions provider in Canada is seeking an HR Services Assistant focused on benefits. This role involves providing outstanding support for employee inquiries, maintaining records, and analyzing processes for improvements. The ideal candidate should have experience in HR, be organized, and possess strong problem-solving skills. A Bachelor's degree in Human Resources or related field is preferred. This full-time position offers a competitive salary ranging from $26.00 to $29.00 per hour, plus potential bonuses.

Benefits

Attractive compensation package

Potential bonuses

Qualifications

• 1+ years’ experience as a HR Assistant or similar junior HR role is a plus.
• Experience providing HR Services support across multiple functions, including onboarding, benefits, and records management.
• Strong attention to detail and accuracy in data entry and communication.

Responsibilities

• Provide outstanding customer service and support for employee inquiries regarding benefits-related matters.
• Maintain accurate and organized records, paperwork, and documentation.
• Analyze data and trends to improve benefits-related processes and recommend enhancements.

Skills

Customer service

Problem-solving

Organizational skills

Microsoft Office proficiency

Bilingual (English/Spanish)

Education

Bachelor's degree in Human Resources Management or similar

Tools

HRIS (e.g., Workday)

Ticketing systems

Job description

We are seeking an energetic HR Services Assistant (Benefits) with an ownership attitude to support the Human Resources Department. We are seeking a highly organized, detail-oriented HR Services Assistant to provide exceptional support across multiple HR functions, with a primary focus on benefits. This role requires a strong ability to manage inquiries, resolve issues, other HR related tasks, and ensure a seamless employee experience in a fast-paced environment.

ESI places a very high value on attitude, intelligence, drive, and willingness to learn. This is an excellent opportunity for an individual who wants to work hard and become an indispensable member of our team.

Travel may be required occasionally.

Key Responsibilities

• Provide outstanding customer service and support for employee inquiries regarding benefits-related matters.
• Serve as the primary point of contact, delivering timely and accurate information on benefits programs, policies, and procedures.
• Maintain a deep understanding of all benefits-related processes and stay informed of updates to plans, policies, and compliance requirements.
• Communicate and collaborate effectively with employees, managers, and cross-functional teams.
• Demonstrate strong problem-solving skills and a proactive approach to issue resolution.
• Ensure customer service standards are consistently met.
• Maintain accurate and organized records, paperwork, and documentation.
• Analyze data and trends to improve benefits-related processes and recommend enhancements.

Knowledge, Skills, Abilities

• Experience providing HR Services support across multiple functions, including onboarding, benefits, and records management.
• Proficiency with HR systems of record, ticketing systems, phone system, and Microsoft Office (Teams, Word, Outlook, Excel, PowerPoint).
• Strong ability to work independently as well within a team environment.
• Excellent organizational and time management skills with the ability to handle multiple priorities in a fast-paced setting.
• High level initiative with no task too large or too small.
• Strong attention to detail and accuracy in data entry and communication.
• Bilingual (English/Spanish) preferred but not required.

Qualifications

• 1+ years’ experience as a HR Assistant or similar junior HR role is a plus.
• Familiarity with a HRIS such as Workday preferred but not required.
• Organizational Skills
• Bachelors of Science in Human Resources Management or similar field a plus.

ESI offers an attractive compensation package including a competitive base salary and bonuses. If you are interested in this opportunity, please submit your resume and include a brief cover letter explaining why you are the right candidate for our team.

Additional Information

This full-time, non-exempt position will be based at the Service Center in San Juan Capistrano, California.

Salary

$26.00 - $29.00 DOE;may be eligible for bonus