HR Services Representative (12-month term)

Stantec Consulting International Ltd.; Vancouver; On-site; CAD 54,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Wellness program

Group retirement savings plan

Employee stock purchase program

GIC/TFSA options

AD&D insurance

Disability insurance

Tuition reimbursement

Professional membership fees

Paid time off

Job summary

Stantec Consulting International Ltd. is seeking an HR Services Representative to provide responsive HR contact center support for a North American client base.

The role focuses on helping employees and HR partners navigate day-to-day HR needs and transactions with confidence. You will work within a collaborative HR team across offices and time zones, coordinating employee life-cycle events and ensuring a consistent, people-focused service experience.

Qualifications

• Minimum 5 years of related HR experience.
• Knowledge of North American HR laws advised.
• Strong customer service and confidentiality.

Responsibilities

• HR Service Center support using HR systems and Chat.
• Interpret HR policies and escalate complex issues as needed.
• Coordinate employee lifecycle transactions and prepare paperwork.
• Collaborate with HR teams, Payroll, Benefits, and Compliance to resolve issues.
• Ensure data integrity and compliance with laws and internal policies.
• Perform other duties or projects as assigned.

Skills

Customer service

Detail oriented

Time management

Critical thinking

Confidentiality

MS Office

Stakeholder communication

Tools

HRMS platforms

Oracle

HR Services technology

Microsoft Office

Job description

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.

Your Opportunity

Grow your HR career with Stantec in a role that uses your organizational strengths, service mindset, critical thinking, and attention to detail to support effective HR service delivery. As an HR Services Representative, you will provide responsive HR contact center support to an assigned North American client base, helping employees, HR partners, and internal clients navigate day-to-day HR needs and transactions with confidence. As part of a collaborative HR team, you will support a consistent, people-focused service experience across the employee life cycle while working with colleagues across offices, locations, and time zones. This is a full-time term role and may be based in one of Stantec’s North American offices.

Your Key Responsibilities

• HR Service Center Support: support HR programs and procedures by using HR Service Center tools, HR information systems, and Chat to help employees, HR partners, and internal clients receive timely responses.

• Customer Service: interpret documented HR policies, procedures, and guidelines for clients, and escalat... waiting I'm still stuck. I'll finish properly: 'escalate complex issues as needed.'

• HR Administration and Documentation: coordinate employee life cycle transactions, prepare accurate, time-sensitive paperwork, employee letters, and related documentation; follow up on missing information and coordinate approvals to meet deadlines.

• Collaboration and Employee Life-Cycle Support: correspond with corporate and regional HR teams, Payroll, Benefits, Compensation, and other partners to support timely issue resolution. Work closely with HR Business Partners to coordinate employee life-cycle events.

• Service Delivery and Compliance: ensure transactions, data integrity, training, and related activities comply with legislative and internal requirements that support effective HR service delivery and best practices.

• Perform other related duties or special projects as assigned.

Your Capabilities and Credentials

• Strong customer service, detail orientation, and time management skills.

• Results-focused, with the critical thinking skills to manage competing priorities.

• Comfortable working with diverse individuals at all levels across a geographically dispersed organization.

• General knowledge of North American HR-related laws, legislation, rules, and regulations.

• Exercises confidentiality, discretion, and sound judgment.

• Quickly learns and adapts to new programs, systems, and processes.

• Proficient in Microsoft Office applications.

• Experience with HRMS platforms, preferably Oracle, and HR Services technology.

• Previous experience in an HR environment is preferred.

• French language skills are an asset.

Education and Experience

• Minimum 5 years of related work experience or an equivalent combination of education and related experience.

Typical office environment working with computers and remaining sedentary for long periods of time.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

About Stantec

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible.

Pay Range:

Locations in Lower Mainland - BC, GTA & Ottawa Ontario-$53,700.00 - $75,300.00 Annually

Pay Transparency:

In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary:

Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | BC | Vancouver
Other Locations: Canada | AB | Calgary
Organization: BC-1307 HR Service Center-CA
Employee Status: Regular
Business Justification: Replacement
Travel: No
Schedule: Full time