HR Associate – Excellent Opportunity

Quantum Management Services; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading management services firm in Ontario seeks an HR Associate to provide support to employees in a hybrid work environment. This role requires 2 years of HR experience and is focused on creating a positive employee experience through strong customer service and effective communication. Ideal candidates will possess skills in the Workday HRIS system and have experience in a unionized environment. The position offers a competitive hourly wage in a supportive company culture.

Qualifications

• 2 years of HR knowledge and experience.
• Call center experience is required.
• Experience in a unionized environment.

Responsibilities

• Provide courteous service to employees.
• Guide employees in using HR self-service.
• Interpret HR policies for employees.

Skills

Customer service orientation

Attention to detail

Time management

Analytical skills

Communication skills

Tools

Workday HRIS

Job description

Overview

Ref. No.: 124182

Position: HR Associate

Location: Hybrid (Downtown Toronto)

Salary: $26.79 / hour

Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m. (36.25 hours / week)

Work Arrangement: Hybrid – 4 days per week onsite in downtown Toronto (moving to 5 days per week starting January 2026. This is a temporary position)

About the Role

We are seeking a knowledgeable and customer-focused HR Associate to join our team. In this role, you’ll be the first point of contact for employees, providing timely and accurate HR support through phone, email, and our case management system. You’ll play a key role in ensuring a positive and consistent employee experience while promoting the use of HR self-service tools. If you have a passion for HR, thrive in a service-driven environment, and meet the key requirements, we’d love to hear from you

Key Responsibilities

• Provide courteous, efficient service to employees using telephony and case management systems.
• Guide employees on using self-service tools to access HR policies, update personal data, and submit inquiries.
• Interpret and apply HR policies, procedures, and guidelines to diverse employee situations (unionized and non-unionized staff, contractors, full-time and part-time employees, executives, and former employees).
• Assess and triage inquiries—resolving straightforward cases and escalating complex issues as needed.
• Perform accurate data changes in the Workday HRIS system, ensuring compliance with company and legal requirements.

Top Non-Negotiables

• 2 years of HR knowledge and experience
• Call center experience
• Workday HRIS experience
• Experience in a unionized environment
• Excellent verbal and written communication skill

Additional Skills and Attributes

• Strong customer service orientation and professionalism
• Excellent attention to detail and data accuracy
• Effective time management and organizational skills
• Strong analytical skills
• Ability to multitask in a fast-paced environment

To apply, please send your resume to Chandra DuQuesnay at .

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