HR Admin Coordinator-TES (NP)

TELUS; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading HR service provider in Canada is seeking an experienced Human Resources professional to join their team. This role involves processing HR records and transactions, maintaining accurate employee files, and resolving customer inquiries. The ideal candidate should have 1-3 years of HR experience and proficiency in Microsoft Office. You will be responsible for supporting the employee life cycle and ensuring exceptional service delivery throughout the process. Strong interpersonal skills and a customer service mindset are crucial for success in this position.

Qualifications

• 1-3 years’ experience in Human Resources.
• Understanding of HR processes & functions.
• Proficiency with MS Office: Word, Outlook, Excel, PowerPoint.

Responsibilities

• Process HR records and transactions for employee life cycle events.
• Maintain accurate electronic position and employee files.
• Investigate questions using resources to resolve customer inquiries.

Skills

Customer service orientation

Conflict resolution

Communication

Confidentiality

Prioritization

Tools

Microsoft Office

PeopleSoft

Job description

Description

Be a part of a transformational journey with innovative talent and leading‑edge technologies.

Join our team

TELUS Employer Solutions (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.

Our core business is the delivery of fully integrated Human Resources, Payroll & Payroll related services, Employee Contact Centre & Application Management Services.

Here’s the impact you’ll make and what we’ll accomplish together

As an Ambassador of our Solutions, you will process HR records and transactions as they relate to employee life cycle events such as new hires, transfers, leaves and departures. You will maintain accurate electronic position and employee files. As a Researcher, you should be ready to investigate questions using a variety of resources to obtain necessary data in order to complete transactions where required and resolve customer inquiries from Tier 1 workflow in a timely and accurate manner. As an Analyst, you will perform audit and data activities as well as assist in maintaining process documentation.

Qualifications

You're the missing piece of the puzzle

• 1-3 years’ experience in Human Resources, and at least 2 years' working within a corporate environment
• Understanding of TES Customer HR policies, procedures & collective agreements
• Understanding of HR processes & functions (payroll, hiring, etc.)
• Proficiency with Microsoft (MS) Office: Word, Outlook, Excel, PowerPoint & PeopleSoft
• Demonstrated superior customer service orientation, with an excellence in verbal and written communication
• Superior interpersonal skills with the ability to diffuse conflict and emotional situations
• Ability to maintain highest degree of confidentiality, and anticipate needs, thinking logically and creatively, exercising good judgment and acting independently
• Strong ability to prioritize, adjust to changing priorities, and successfully complete numerous short and long‑term assignments simultaneously

Nice to have:

• 1-3 years’ experience in Human Resources, and at least 2 years' working within a corporate environment
• Understanding of TES Customer HR policies, procedures & collective agreements