HP.com Canada Store Bilingual Customer Service Agent

HP; Mississauga; On-site; CAD 50,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability coverage

15 paid vacation days per year

Job summary

HP Canada is seeking a customer support professional with strong bilingual English/French communication to handle voice, email, and chat interactions. The role requires applying intermediate knowledge to resolve common business issues and providing analysis within moderately complex contexts.

The position emphasizes customer relations expertise, written communication, and the ability to interpret policies while collaborating with team members across channels.

Qualifications

• Bachelor's degree or equivalent experience with 2–4 years related experience or Master's degree with up to two years experience.
• 2–4 years related experience in a telephone support position in a service or end-user support environment; 1 year in PC/electronics industry.
• Experience in Direct-to-end-Customer eCommerce Consumer or SMB shopping order support, customer service position preferred.

Responsibilities

• Applies intermediate level knowledge to solve a variety of common business issues.
• Works on problems of moderately complex scope.
• Acts as an informed team member providing analysis and limited project direction input.
• Follows established guidelines and interprets policies; evaluates unique circumstances and makes recommendations.

Skills

Customer relations

Verbal communication

Operating systems knowledge

Writing / correspondence

Presentation skills

Legal ramifications in customer-rel

Bilingual English/French

Education

Bachelor's degree or equivalent

2–4 years related experience

Master's degree (optional)

Job description

Description

Applies

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Education And Experience Required

• Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
• 2-4 years related experience in a telephone support position in a service or end-user support environment. 1 year experience in the PC or electronics industry. Technical training in hp or other manufacturers' product lines.
• Experience in a Direct-to-end-Customer ecommerce Consumer or SMB shopping order support, customer service position preferred.
• Experience in voice, email and chat support environments / channels.

Knowledge And Skills

• Expertise in the field of Customer Relations.
• Demonstrated verbal communication and customer service skills.
• Intermediate-level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Experience and demonstrated presentation skills.
• Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
• FRENCH and ENGLISH language skills mandatory (verbal and written); 100% fluency in both languages required.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP

brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. HP Canada's Talent Acquisition processes involve the use of technology, including but not limited to, artificial intelligence (AI) tools, to support the screening, assessment, and selection processes. These tools are designed to enhance fairness and efficiency, and all hiring decisions are reviewed by our recruitment team to ensure alignment with HP’s hiring standards and applicable Provincial employment laws. This job posting is for an existing vacancy or a position expected to become vacant in the near future.

Compensation And Benefits

The salaray range for this role is $50,000 to $67,000 annually with . Pay within this range will be based on the review of experience, skills, and internal equity.

As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Opportunity Employer

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail [e-mail].

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

Job

Services

Schedule

Full time

Shift

No Shift premium (Canada)

Travel

No

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"