Housing Support Worker

Closer To Home Community Services Society; Calgary; On-site; CAD 46,000 - 56,000; Full time

Benefits offered by this job

Disability, Life & AD&D Insurance

Extended Health & Dental Coverage

Health Spending Account

Employee Assistance Program

Wellness Days

RRSP Matching

Company Events

Training & Professional Development

Job summary

Closer To Home Community Services Society is seeking a Housing Support Worker in Calgary to collaborate with families to achieve housing stability under the Norris House Program. You will use culturally respectful approaches, help with goals in education, employment, and basic needs, and provide ongoing mentorship and resources.

Non-profit role requires a Diploma/Degree and 1–2 years of housing support experience.

Qualifications

• Diploma or Degree in a related field and/or experience with vulnerable children and families.
• 1-2 years of experience providing housing support to vulnerable populations.
• Willing to work a flexible work week, including evenings and weekends when needed.
• Experience with HMIS is an asset.
• Ability to develop strong, collaborative working relationships with professionals, families, and community members.
• Excellent interpersonal and communication skills.
• Experience working with families from diverse cultural backgrounds.
• Experience working with Indigenous and newcomer populations.
• Commitment to recognizing and incorporating the cultural and spiritual needs of families into service planning.

Responsibilities

• Partner with families to develop and track actionable goals regarding financial literacy, education, employment, and basic needs.
• Integrate families' cultural and spiritual values into personalized success plans, ensuring respectful and inclusive service delivery.
• Provide ongoing mentorship and resources to help families maintain housing stability and overcome barriers.
• Utilize understanding of housing challenges faced by Indigenous populations to provide tailored, culturally-safe support and advocacy.
• Represent the agency and the family’s interests when collaborating with external partners and social service networks.
• Participate in ongoing training to apply the Teaching-Family Model in interactions with youth and families.
• Complete all required paperwork including move-in documentation and follow-up.
• Support participants in acquiring skills to meet family and life needs.
• Transport participants to appointments and viewings.
• Provide information on community resources and assist participants in accessing services.
• Maintain up-to-date knowledge of community resources available to participants.
• Participate in supervision and evaluation activities as directed by policy or Program Manager.
• Maintain strict confidentiality of participant information.
• Adhere to health and safety requirements and promptly report hazards or injuries.

Skills

Interpersonal skills

Communication skills

Cultural sensitivity

Education

Diploma or Degree in related field

Tools

Homeless Management Information System (HMIS)

Job description

company

About Closer To Home Community Services

About Us: Closer to Home Community Services (CTH) is a non-profit organization located in Alberta since 1995. CTH provides a wide range of services designed to meet the unique needs of children, youth and families. Be a part of an innovative team that envisions a world where “every child is thriving within supportive family and community relationships”. Join in our mission to facilitate growth and belonging in communities of meaningful relationships and where our integrity is grounded in evidence-based practice authentically informed by, and connected to, diverse cultural wisdom. Together, we will journey with children and families to uncover strength, hope and healing, creating new possibilities for a brighter future.

CTH is committed to diversity, equity, inclusion and belonging for all; including different cultural backgrounds, spiritual beliefs, and sexual and gender diversities. We strive to be an employer of choice with a focus on wellness and connection.

Company benefits include:

• Disability, Life and AD&D Insurance
• Extended Health & Dental Coverage
• Additional Health Spending Account
• Employee Assistance Program
• Wellness Days
• RRSP Matching
• Company Events
• Training and Professional Development

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role

About the Position: The Housing Support Worker works in collaboration with program participants and the community to ensure housing stability for families in the Norris House Program.

Please note that the following are non-negotiable compliance requirements for all Closer to Home employees before an offer letter can be issued.

• First Aid Certificate Level C from an Alberta OHS Approved Agency
• A reliable personal vehicle
• Alberta Class 5 Driver’s License
• Clean 3 Year Driver’s Abstract
• Proof of $2M Liability Auto Insurance Coverage
• Police Information Check with Vulnerable Sector Search (completed within the last 6 months)
• Intervention Record Check (completed within the last 6 months)
• Please refer to the Qualifications section for details.

Key Responsibilities :

• Partnering with families to develop and track actionable goals regarding financial literacy, education, employment, and basic needs.
• Integrating families' cultural and spiritual values into their personalized success plans, ensuring service delivery is respectful and inclusive.
• Providing ongoing mentorship and resources to help families maintain housing stability and overcome systemic barriers.
• Utilizing your understanding of the specific housing challenges faced by Indigenous populations to provide tailored, culturally-safe support and advocacy.
• Representing the agency and the family's interests when collaborating with external community partners and social service networks.
• Participating in ongoing training to master and implement the Teaching-Family Model in all interactions with youth and families.
• Completing all required paperwork including move-in documentation and regular follow up.
• Supporting participants in acquiring skills necessary to meet their family and life needs more effectively.
• Transporting participants to appointments, viewings, etc.
• Providing information on community resources and assist participants in accessing appropriate services.
• Maintaining up-to-date knowledge of community resources available to participants.
• Participate in supervision and evaluation activities as directed by agency policy or Program Manager.
• Maintain strict confidentiality of participant information at all times.
• Adhere to all health and safety requirements and promptly report hazards or injuries to the immediate supervisor.

Qualifications:

• A Diploma or Degree in a related field and/or previous experience working with vulnerable children and families is required
• 1-2 years of experience providing housing support to vulnerable populations
• Eager to participate in continuous learning and carry out the principles and philosophy of Closer to Home and the Teaching Family Model
• Willing to work a flexible work week, including evenings and weekends when needed
• Experience with Homeless Management Information System (HMIS) is an asset
• Ability to develop strong, collaborative working relationships with professionals, families, and community members
• Excellent interpersonal and communication skills
• Experience working with families from diverse cultural backgrounds
• Experience working with Indigenous and newcomer populations
• Commitment to recognizing and incorporating the cultural and spiritual needs of families into service planning

Compliance Requirements:

• Access to a personal vehicle for work-related travel (mileage reimbursed per CRA and Closer to Home policy).
• Proof of a valid Class 5 Alberta driver's license and a clean 3-year driver's abstract.
• Willingness to maintain $2 million liability insurance on your personal vehicle and consent to potential annual driver's abstract reviews.
• A valid Standard First Aid certificate with Level C CPR.
• Ability to provide a clean Police Information Check with a Vulnerable Sector Search and an Intervention Record Check prior to your start date.
• Legally authorized to work in Canada without employer immigration sponsorship; AAIP support is not guaranteed upon hire and is assessed solely on a case‑case.

Required Competencies

All positions at Closer to Home Community Services require (5) competencies: Instills Trust, Consumer Focus, Communicates Effectively, Situational Adaptability and Ensures Accountability .

Closing Date: Until suitable candidate is found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

For more information on our organization, please visit our website at www.closertohome.com.

In the spirit of respect, reciprocity and truth, we honour and acknowledge that we are gathered on the ancestral lands of the Siksikaitsitapi (Blackfoot Confederacy), which is comprised of the Siksika, Kainai, Piikani and Amskapi Piikani Nations, and the shared territories of the Tsuut’ina Nation and Iyarhe Nakoda Nations, all of whom are the original signatories of the Blackfoot Treaty #7 in Southern Alberta. We also recognize Mohkinstsis (Calgary) as a home to members of the Metis Settlements and communities within Alberta.

The pay range for this role is:

51,300.00-51,300.00CAD per year (Calgary & Area)