Housing Services Administrative Clerk (FT Permanent)

YMCA of the National Capital Region; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-focused organization in Ottawa seeks a Housing Services Administrative Clerk to provide administrative support in a welcoming environment for individuals with affordable housing needs. The role includes greeting guests, managing inquiries, and processing maintenance requests. Ideal candidates should have customer service experience and be fluent in English and French.

Benefits

Free YMCA gym membership

Health and Dental Insurance

Long-term Disability and Life Insurance

Up to 25 vacation days per year

Maternity leave benefits

Qualifications

• Previous experience in customer service or cash management.
• Sensitivity towards individuals facing homelessness, addiction, and mental health challenges.
• Ability to work with diverse backgrounds.

Responsibilities

• Welcome guests to the YMCA.
• Provide general information on Y housing eligibility.
• Make reservations for clients.
• Ensure proper registration of residents.
• Accept and record maintenance requests.

Skills

Front office customer service

Bookkeeping

Knowledge of community resources

Problem solving

Teamwork

Fluent in English and French

First Aid & CPR training

Education

High School Diploma

Tools

MS Office Suite

Job description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1700 locations across Canada and help more than 2.25 million people annually become healthier in spirit mind and body. The YMCA of the National Capital Region proudly serves people of all ages backgrounds and abilities and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of excellence compassion dignity accountability and inclusion which form the foundation of all Y programs and services.

Working for the Y

The YMCA of the National Capital Region is a great workplace committed to diversity equity and inclusion where different backgrounds experiences and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices great benefits and growth opportunities. Whether you are starting out in your career or a seasoned professional you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status This job posting is for an existing vacancy.

What do we offer

At the Y you will be part of a vibrant and diverse network of people whose shared vision is to be a leader partner and catalyst that empowers individuals dismantles barriers and transforms communities.

Our competitive wage and benefit package include :

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs child care and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free immediate confidential assistance and counselling for you and your family members for mental and physical health and financial advice among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days and one birthday vacation;
• Maternity leave benefits for up to 18 months.
• Some benefits may vary based on employment terms

What do you offer

The Housing Services Administrative Clerk will work as part of the Housing Services Team that provides programs & services for individuals with affordable / social housing needs including supportive housing family shelter youth transitional housing counseling & referral. The Housing Services Administrative Clerk is responsible for providing desk clerk services to guests residents staff members & the general public as well as administrative support to the department.

Responsibilities

• Welcoming guests to the YMCA.
• Providing general information to individuals and agencies regarding eligibility for Y housing.
• Making reservations for incoming clients.
• Ensuring residents are properly registered.
• Preparing and providing cleaning staff with list of upcoming arrivals and departures.
• Accepting and recoding maintenance work order requests from residents and Housing staff.
• Maintaining and updating the association work order system.
• Entering service information into the database.
• Answering association main switchboard and redirecting calls.
• Sorting and distributing mail.
• Maintaining the Housing email account.
• Maintaining files for the Residence Desk.
• Completing other administrative tasks as required.

Qualifications and abilities

At the YMCA of the National Capital Region we strive to ensure our employees are a fit based on their strengths interests and future goals.

The successful candidate will have the following :

Education

• High School Diploma at minimum

Language

• Fluent in English and French oral and written preferred

Experience, Skills and Abilities

• Previous experience in front office customer service bookkeeping or cash management.
• Knowledge and sensitivity in dealing with individuals facing homelessness addiction and mental health challenges.
• Excellent knowledge of community resources.
• Ability to problem solve and respond to variable requests.
• Ability to work with clients with diverse backgrounds and needs.
• First Aid & CPR training.
• Proficient in MS Office Suite with strong computer skills.

Additional Requirements

• Applicants must already have a valid permit to work in Canada.
• A Police Record check not more than 6 months old is Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children therefore not eliminating all candidates with a record from being offered a position.
• Semi-annually staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies

• Organizational Awareness and Understanding : Demonstrates and promotes a personal understanding of and appreciation for the vision mission and values of the YMCA of the National Capital Region.
• Planning and Organization : Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
• Problem-Solving : Ability to identify an issue gather and process relevant information determine possible solutions select appropriate responses and implement and evaluate them.
• Communication and Interpersonal Skills : Ability to speak write listen and secure information effectively in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.
• Teamwork : Participates actively in a team for program quality and effectiveness.

Diversity and inclusiveness at the Y

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups invisible minorities Indigenous People women persons with disabilities persons who identify as 2SLGBTQ.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates including persons with compliance with AODA the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process please email upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions :

At the YMCA we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen assess or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1