Housekeeping Supervisor

Banff Centre for Arts and Creativity; Banff; On-site; CAD 47,000 - 68,000; Full time

Job summary

A leading arts organization located in Banff is looking for a Housekeeping Supervisor to oversee the cleanliness of guest residences. Responsibilities include training and managing staff, inspecting cleanliness standards, and liaising with other departments. Ideal candidates will have prior experience as a room attendant and in a supervisory role. Competitive salary and great benefits are offered, including a wellness program and staff housing options.

Benefits

Paid vacation days

Medical and dental benefits

Employer-matched pension plan

Discounts at staff cafeteria

Onsite fitness facility discounts

Qualifications

• Two years' experience as a room attendant or custodian with a solid knowledge of cleaning.
• Experience leading a team is essential.
• Must be able to lift and carry up to fifty pounds.
• Must be available to work weekends.

Responsibilities

• Organize and plan the workday for staff and complete housekeeping reports.
• Train new employees and provide feedback and management.
• Supervise staff and assist with cleaning tasks as needed.
• Inspect guest rooms and public areas.
• Act as a liaison with other departments regarding guest inquiries.
• Coordinate maintenance work with the Physical Facilities Department.
• Perform inventory control of cleaning supplies.

Skills

Leadership

Communication

Organization

Customer Service

Physical Fitness

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Visual One

Job description

Housekeeping Supervisor

This position has a planned start date of January 2026.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Housekeeping and Custodial Department of the Banff Centre is looking for an experienced Supervisor to oversee the cleanliness of rooms in guest residences and public areas throughout the Centre. A positive and encouraging motivator, the Supervisor coaches and evaluates the Room Attendants, Housekeeping Floaters, BuildingServices Workers and Special Projects in their performance and productivity. The Supervisor is a clear communicator with a proven ability to lead others.

Specific Accountabilities

Reporting to the Executive Housekeeper, below are some key accountabilities:

• Organizingand planning the workday for the Room Attendants and Building Services Workers includingpreparingworksheets and completingrequired daily housekeeping reports
• Training new employees and providingcontinuous feedback, coaching, and performance management of existing employees
• Supervisingthe work of Housekeeping and Custodial Department staff and assisting with cleaning when required
• Inspecting guest rooms and public areas of selected buildings
• Acting as a liaison between the Housekeeping office and other departments, responding to guest/client questions
• Coordinatingand following-up on maintenance work with the Physical Facilities Department
• Performing inventory control of linens and cleaning supplies

Qualifications and Educational Requirements

• Two years' experience working as a room attendant or custodian and an excellent practical knowledge of general cleaning
• Proven previousexperienceleading a team of people
• Physically fit and capable of lifting and carrying up to fifty pounds
• Comfortable working with Microsoft Word, Excel, and Outlook;Visual One hotel software experience is an asset
• Can relate politely and courteously to all customers
• Available to work weekends

Employment Terms & Benefits

• In accordance with the terms of employment governing Management/PSP employees, this is a permanent, full time position, subject to a 6 month trial period.
• The salary range for this position is $47,048 to $67,283 based on experience.
• The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.
• Benefits of working at Banff Centre are:
  • Transitional staff housing options (based on availability)
  • Professional Development
  • Employee Assistance Program
  • Health care spending account
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process

• We are currently accepting applications for the Housekeeping Supervisor position until a suitable candidate has been found.
• Candidates offered a position with BanffCentre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa requirements:Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.