Housekeeping Manager

Sheraton Hotels & Resorts; Toronto; On-site; CAD 72,000 - 90,000; Full time

Job summary

Sheraton Gateway Hotel in Toronto International Airport is seeking a Management-level leader to direct daily housekeeping, recreation/health club, and laundry activities as applicable. You will work closely with staff to ensure clean guestrooms, public spaces, and employee areas meet brand standards while maintaining budgetary goals.

The role emphasizes supervising shift operations, training employees, and driving guest satisfaction through operational excellence in a high-volume hotel setting

Qualifications

• High school diploma or GED; 2 years experience in housekeeping or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Oversee daily shift operations of Housekeeping, Recreation/Health Club and Laundry where applicable.
• Verify guest rooms, public spaces and employee areas are clean and well maintained.
• Inspect guestrooms daily and prepare work assignments based on room status and checkouts.
• Train and supervise staff; schedule and track attendance, and ensure uniforms and supplies are adequate.
• Communicate with Front Desk and other departments to ensure guest satisfaction and adherence to budget.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

Additional Information

Job Number26111631

Job CategoryHousekeeping & Laundry

LocationTerminal 3, Toronto AMF, P.O. Box 3000, Toronto, ONT, Canada, L5P 1C4 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $72,000-$90,000 Annually

Bonus Eligible: Y

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.


• Inspects guestrooms on a daily basis.


• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to verify adequate supplies.


• Supports and supervises an effective inspection program for all guestrooms and public space.


• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.


• Verifies all employees have proper supplies, equipment and uniforms.


• Communicates areas that need attention to staff and follows up to verify understanding.


• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.


• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.


• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.


• Schedules employees to business demands and for tracks employee time and attendance.


• Verifies employees understand expectations and parameters.


• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.


• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.


• Observes service behaviors of employees and provides feedback to individuals.


• Verifies employee recognition is taking place on all shifts.


• Participates in an on-going employee recognition program.


• Solicits employee feedback, utilizes an \"open door\" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.


• Participates in employee progressive discipline procedures.


• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.


• Understands the brand's service culture.


• Participates in the development and implementation of corrective action plans to improve guest satisfaction.


• Empowers employees to provide excellent customer service.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


• Responds to and handles guest problems and complaints.


• Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.