Housekeeper/Guest Services Representative

Gateway Casinos; Clinton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment company located in Ontario, Canada is seeking part-time Housekeepers and Guest Services Representatives. You will maintain high cleanliness standards and provide exceptional customer service. Ideal candidates have strong interpersonal skills and previous experience in similar roles. Gateway offers a supportive work environment and opportunities for career growth.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on various services

Qualifications

• Proven high level of Customer Service.
• Experience in the related field of one (1) or more years for both roles.
• Ability to lift, push, pull and move cleaning equipment.

Responsibilities

• Maintain cleanliness in the casino facility.
• Assist guests with inquiries and provide solutions.
• Service and provide supplies to restrooms.
• Implement on-site events and promotions.

Skills

Customer Service

Organizational skills

Interpersonal skills

Communication skills

Analytical skills

Ability to work shifts

Good physical fitness

Education

Secondary school diploma or equivalent

Job description

Job Type: Part-Time

Starting Housekeeper wage: $19.82/hour, $22.02/hour at 1 year

Starting Guest Services Representative wage: $21.28/hour, $23.64/hour at 1 year

The Gateway to Your Future

Are you committed to customer service and love contributing to a clean environment? This may be the position you have been looking for. You will be responsible for maintaining a high standard of cleanliness in all areas of the casino facility. As an industry leader, Gateway offers a dynamic, exciting and supportive work environment. If this sounds like the right opportunity, we look forward to hearing from you and potentially providing you the chance to grow your career in an expanding national company that values its team.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities of Housekeeping

• Performs cleaning and sanitation activities for public and employee areas
• Cleans building floors, furniture, fixtures and any equipment
• Services, cleans, and provides supplies to restrooms
• Practices safe work procedures and health and safety policies ensuring a safe and hazard free environment
• Reports any maintenance or safety issues

What You Bring (Housekeeping)

• A secondary school diploma or comparable combination of equivalent working experience and education
• Experience in the related field of one (1) or more years
• Proven high level of Customer Service
• Organizational, interpersonal, analytical and communication skills
• The ability to work evenings, weekends and shift work
• Ability to lift, push, pull and move house cleaning equipment and supplies
• Good physical fitness to maintain a constant pace of manual work
• General knowledge of cleanliness and sanitation
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Key Responsibilities of Guest Service Representative

• Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
• Provide information on current and upcoming events and promotions
• Explain and enroll customers in the rewards loyalty program
• Assist in implementing on-site events, promotions and entertainment initiatives

What You Bring (Guest Service)

• A minimum one year of experience in a related field
• Proven high level of customer service
• Organizational, interpersonal, analytical and communication skills.
• Intermediate knowledge of computer programs and mathematical skills
• The ability to obtain registration with provincial gaming regulatory body
• Friendly and personable energy and a willingness to go the extra mile for guests.
• Excellent communicator who can comfortably talk to guests regarding events and promotions.
• Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
• Patient, positive demeanor with everyone you meet.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.