Hourly Supervisor

Aramark Canada; Eastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading food service company in Kingston, Ontario is seeking a Supervisor to oversee daily operations at retail locations. The successful candidate will ensure exceptional customer experiences and lead a team while maintaining high standards of safety and service. Responsibilities include managing staff, auditing service quality, and driving profitability. Candidates should have strong guest service skills and a passion for mentoring. This position requires previous cafe or barista experience, plus an ability to thrive in a dynamic environment.

Qualifications

• Previous cafe or barista experience is an asset.
• Proven exceptional guest service skills.
• Enjoy mentoring people and supporting staff in their learning.

Responsibilities

• Oversee daily operations and train front-line employees.
• Ensure high levels of customer service, safety, and sanitation.
• Audit service and quality regularly.

Skills

Guest service skills

Teamwork

Mentoring

Initiative

Decision making

Job description

Job Description

We are hiring for supervisors for one of our retail locations with Queen's Hospitality Services with Aramark Canada.

In this role the successful candidate will oversee the daily operations including the training, development and performance management of the front-line employees. They are responsible for ensuring that our most important people, our guests and team members, have an excellent experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture. The supervisor leads the team during operations focusing on serving perfect food and drinks, every time and with a sense of purpose and urgency.

The Hourly Supervisor is responsible for improving the profitability of Operations. This person will ensure the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

Job Responsibilities

• Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation.
• Audits service and quality on a regular basis.
• Adheres to all standards and established tracking procedures daily.
• Develops and implements strategies to achieve customer satisfaction goals.
• Supervises teamwork and service on a regular basis.
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
• Assists in annual employee reviews and supervises interim performance issues.
• Maintains accurate adherence to Aramark's time and attendance procedures.
• Ensures staffing level consistent with established guidelines and makes daily adjustments based on business needs.
• All employees are trained according to company standards for safety, health, and sanitation procedures.

Qualifications

• Previous cafe or barista experience is an asset and preferred.
• Proven exceptional guest service skills; ability to rally a team to deliver excellence to every guest on every visit.
• Enjoy mentoring people; natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests.
• Embrace change.
• Strong people skills with the ability to deal well with a variety of people.
• Initiative, good judgement, and decision making; responsible, reliable, and honest.
• Love working in a team; a partner to get the job done in a dynamic fast food environment.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

Minimum 1-2 years experience.

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.