Hotel receptionist

Hôtels Normandin; Quebec; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hotel chain in Quebec is looking for a guest service agent to handle guest registrations, assist with queries, and ensure smooth operations. Responsibilities include resolving complaints, managing reservations, and providing excellent customer service. Candidates must be authorized to work in Canada. This full-time position offers 18.75 to 21.50 per hour.

Benefits

Free parking available

Qualifications

• Must be a permanent resident of Canada or a temporary resident with a valid work permit.
• Ability to work in a fast-paced environment and stand for extended periods.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Provide customer service.
• Balance cash and complete cash reports.

Job description

Job details

• Salary 18.75 to 21.50 hourly (To be negotiated) / 30 to 40 hours per week
• Terms of employment Term or contract Full time

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Physically demanding
• Bonus

Other benefits

• Free parking available
• Other benefits

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-06