Hotel Operations Lead: Guest Experience & Events

Government of Canada - Western; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental organization is looking for a candidate in Whistler to develop and implement policies for daily operations, manage staff, and ensure customer satisfaction. The ideal candidate will have 1-2 years of relevant experience and possess strong communication skills. Work is strictly on-site, with no remote options available. This role requires teamwork, reliability, and strong organizational skills.

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Address customers' complaints or concerns.
• Establish work schedules.
• Manage events.
• Negotiate with clients for catering or use of facilities.
• Ensure health and safety regulations are followed.
• Negotiate arrangements with suppliers for food and other supplies.
• Determine type of services to be offered and implement operational procedures.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Team player

Accurate

Dependability

Reliability

Organized

Education

College/CEGEP

Job description

A governmental organization is looking for a candidate in Whistler to develop and implement policies for daily operations, manage staff, and ensure customer satisfaction. The ideal candidate will have 1-2 years of relevant experience and possess strong communication skills. Work is strictly on-site, with no remote options available. This role requires teamwork, reliability, and strong organizational skills.