hotel manager

Parkside Inn; Grande Prairie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local hotel is seeking a managerial position responsible for overseeing daily operations. The ideal candidate will develop policies, supervise staff, and ensure high-quality customer service. Applicants should have a bachelor's degree and relevant experience in hospitality management. Key qualities include strong communication skills and the ability to lead a team effectively.

Qualifications

• 1-2 years of experience in management, preferably in hospitality.
• Ability to supervise and lead a team of 5-10 people.
• Experience in budget preparation and financial monitoring.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit, hire, and supervise staff.
• Conduct performance reviews and training sessions.
• Negotiate with suppliers and clients.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Initiative

Team player

Education

Bachelor’s degree

Tools

First Aid Certificate

Job description

• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week
• Education : Bachelor’s degree
• Experience : 1 year to less than 2 years

Work site environment

• Non-smoking

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules

Supervision

• 5-10 people

Certificates, licences, memberships, and courses

• First Aid Certificate

Security and safety

• Criminal record check

Transportation / travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Support for newcomers and refugees

• Supports newcomers and / or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)