Hotel Front Desk Receptionist

WizeHire, Inc; Village of Spring Lake; On-site; CAD 30,000 - 60,000; Part time

Job summary

A well-known hotel operator in Alberta is seeking a positive and professional hotel front desk agent. The role involves welcoming guests, managing their information, and ensuring an exceptional stay. Ideal candidates possess communication skills, a strong work ethic, and at least 1 year of hotel experience. Compensation ranges from $10 to $13 hourly.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Comfortable taking telephone calls and mitigating stressful situations.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet, check-in, and check out guests and distribute keys.
• Answer incoming calls regarding bookings and inquiries.
• Perform regular bookkeeping duties and maintain guest information.

Skills

Communication skills

Customer service skills

Time management

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$10 - $13 hourly

Comfort Inn is hiring for our multiple locations at Asheboro, Pinehurst, Spring Lake, Smithfield, and the Southport area.