Hotel Front Desk Clerk

IIQAF; Windsor; On-site; CAD 40,000 - 55,000; Full time

Job summary

A hospitality company located in Ontario, Canada, is seeking a Hotel Front Desk Clerk to provide exceptional customer service and manage day-to-day front desk operations. This full-time position requires strong communication skills and multitasking ability in a fast-paced environment. Responsibilities include greeting guests, handling reservations, managing payments, and ensuring guest satisfaction. The role offers a competitive salary between CAD 40,000 and CAD 55,000 annually, along with opportunities for career growth in the hospitality industry.

Benefits

Competitive salary

Career growth opportunities

Supportive work environment

Qualifications

• Experience as a Hotel Front Desk Clerk, Front Desk Agent, or Receptionist.
• Ability to multitask in a fast-paced hospitality environment.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests and manage hotel check-in and check-out procedures.
• Handle reservations, room assignments, and guest inquiries.
• Respond to guest concerns professionally to ensure guest satisfaction.

Skills

Customer service skills

Hotel reception

Administrative skills

Communication skills

PMS system proficiency

Tools

Hotel management systems

PMS systems

Job description

Company: IIQAF Group
Industry: Hospitality
Location: Canada (On-site)
Job Type: Full-time / Permanent
Pay: CAD 40,000.00 – CAD 55,000.00 per year

Job Overview

IIQAF Group is seeking a professional and customer-focused Hotel Front Desk Clerk to join our hospitality operations in Canada. As the first point of contact for guests, you will play a key role in delivering outstanding guest services, front desk operations, and reservation support while ensuring a smooth check-in and check-out experience.

This role is ideal for individuals with strong customer service, hotel reception, and administrative skills who thrive in a fast-paced hospitality environment.

Key Responsibilities

• Greet guests and manage hotel check-in and check-out procedures
• Handle reservations, room assignments, and guest inquiries
• Provide accurate information about hotel services, amenities, and local attractions
• Process payments, invoices, and front desk transactions
• Maintain accurate records using hotel management and PMS systems
• Respond to guest concerns professionally to ensure guest satisfaction
• Coordinate with housekeeping and maintenance teams regarding room status
• Follow hospitality standards, safety policies, and company procedures

Required Skills & Qualifications

• Experience as a Hotel Front Desk Clerk, Front Desk Agent, or Receptionist
• Strong customer service and communication skills
• Knowledge of hotel front desk operations and reservation systems
• Ability to multitask in a fast-paced hospitality environment
• Professional appearance and positive attitude
• Basic computer and PMS system proficiency

Preferred Qualifications

• Experience in hotels, resorts, or hospitality environments
• Familiarity with property management systems (PMS)
• Strong problem-solving and organizational skills
• Availability for rotating shifts, nights, weekends, and holidays

Why Join IIQAF Group

• Competitive salary: CAD 40,000 – CAD 55,000 per year
• Stable role in the Hospitality industry
• Career growth and professional development opportunities
• Supportive, guest-focused work environment