hotel front desk clerk

Super 8; Windsor; On-site; CAD 35,000 - 45,000; Full time

Job summary

A well-known hotel chain in Windsor, Nova Scotia is hiring for a position requiring experience in guest registration, resolving complaints, and providing customer service. Candidates must have a secondary school graduation certificate or equivalent experience, and 1 to 2 years of relevant experience. The job is permanent with working hours of 30 to 48 hours per week. Health benefits such as dental and vision care are included.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Night shift premium

Free parking available

Qualifications

• Must have 1 year to less than 2 years of experience in a relevant field.
• Authorized to work in Canada.
• Available for shift or on-call work.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Process guests' departures and calculate charges.
• Provide customer service and information on hotel services.

Education

Secondary (high) school graduation certificate

Equivalent experience

Job description

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wake‑up calls
• Provide customer service

Screening Questions

• Are you authorized to work in Canada?
• Are you available for shift or on‑call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the above‑indicated required certifications?
• Do you live near the job location?

Experience

• 1 year to less than 2 years

Health Benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial Benefits

• Group insurance benefits
• Night shift premium

Other Benefits

• Free parking available
• Other benefits

Employment Details

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 48 hours per week