Hotel Front Desk Agent: Premier Guest Care & Upsell

AccorHotel; Winnipeg; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel chain in Winnipeg is seeking a Front Desk Agent to provide a warm and professional welcome to guests while managing their needs throughout their stay. Candidates should possess strong customer service skills, experience in hospitality, and be able to handle check-ins and check-outs effectively. This full-time position offers opportunities for advancement and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Discounted meals

Career advancement opportunities

Employee benefit card for discounts

Learning programs tailored to enhance skills

Complimentary dry-cleaning for work attire

Qualifications

• Ability to work in a busy environment.
• Self-motivated team player with guest service orientation.
• Excellent verbal and written English communication skills.
• Professional attitude and impeccable presentation.
• Highly organized and flexible with work hours.
• Fluency in a second language is an asset.

Responsibilities

• Deliver a warm professional welcome and farewell.
• Provide attentive personalized service.
• Manage check-in, check-out, and billing processes accurately.
• Handle reservations and special requests efficiently.
• Promote loyalty programs and contribute to revenue growth.
• Uphold health and safety standards.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Upselling

Cash Handling

Education

Post secondary diploma in Hospitality Management

Tools

Opera Property Manager

Job description

A leading hotel chain in Winnipeg is seeking a Front Desk Agent to provide a warm and professional welcome to guests while managing their needs throughout their stay. Candidates should possess strong customer service skills, experience in hospitality, and be able to handle check-ins and check-outs effectively. This full-time position offers opportunities for advancement and a comprehensive benefits package.