Hosting Systems Administrator

Thales Canada; Quebec; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Vacation days and holidays

Well-Being program

Employee discounts

Job summary

Thales Canada is seeking a Hosting Systems Administrator to ensure delivery of infrastructure services and provide deployment support to the Engineering software support team. The role includes on-call duties, adherence to security standards, and collaboration across teams in a hybrid Ottawa-based environment.

Core responsibilities include managing VMware/Hyper-V, Windows and Linux servers, ServiceNow tickets, and maintaining SLA targets.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Knowledge of administering Windows servers.
• Excellent oral & written communication, people skills, planning, implementation and troubleshooting skills.

Responsibilities

• Handle tickets in ServiceNow, read architecture diagrams, and construct services based on those diagrams.
• Infrastructure support including: VMware and Hyper-V hypervisors, Linux servers, Windows servers.
• Ensure that all systems meet Thales security standards and escalations as required.
• Monitoring of customer Service Level Agreements, with respect to availability.
• Ability to work with minimal supervision.
• Provide suggestions to team lead/manager in creating your professional development and training plan.
• Work on projects assigned to you, in effort to advance partnership opportunities with other teams.
• Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).

Skills

Communication skills

People skills

Troubleshooting

Planning

Education

Bachelor's degree in Computer Science

Master's degree

Tools

Windows Server

Active Directory

Linux servers

Job description

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Ottawa (Palladium), ON., (CAN.), Hybrid

Position Summary

Thales has a vacancy for a Hosting Systems Administrator who will be responsible for the successful delivery of infrastructure services to Thales Canada. In this role you will also provide infrastructure support and application deployment assistance to Engineering software support team as well as support for infrastructure-related service incidents and follow internal management escalation procedures when necessary.

Regulatory Compliance Requirement

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

Key Areas of Responsibility

• Handle tickets in ServiceNow, read architecture diagrams, and construct services based on those diagrams.
• Infrastructure support including: VMWare and Hyper-V hypervisors, Linux servers, Windows servers.
• Ensure that all systems meet Thales security standards and escalations as required.
• Monitoring of customer Service Level Agreements, with respect to availability.
• Ability to work with minimal supervision.
• Provide suggestions to team lead/manager in creating your professional development and training plan.
• Work on projects assigned to you, in effort to advance partnership opportunities with other teams.
• Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).

Minimum Qualifications

• Bachelor’s degree in computer science or an equivalent combination of education and work experience
• Knowledge of administering Windows servers
• Excellent oral & written communication, people skills, planning, implementation and troubleshooting skills.

Preferred Qualifications

• Master’s Degree in Computer Science or a comparable field of study
• Knowledge of administering Active Directory
• Knowledge of administering Linux servers

Special Position Requirements

Some limited physical demands may present themselves while navigating server rooms and providing network support on site.

Able to lift and carry items up to 50 lbs.

Schedule: Core business hours are Monday to Friday, between 9:30-3:00pm. Specific work schedule and expected hours of work will be discussed. Some weekend and evening work may be required and will be dependent on projects and customer requirements.

Pay Transparency

The anticipated Total Target Compensation (TTC), inclusive of annual salary and bonus eligibility, for this role is $55,000 to 75,000 CAD Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, provincial, and federal laws.

AI

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Thales provides an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.

About Thales

In a world that is increasingly fast moving, unpredictable – and full of opportunities, trust is essential for societies to flourish. Trust in our institutions. Trust in our systems. Trust in technology. Trust in each other.

And the people we all rely on to make the world go round, they rely on Thales. They come to us with big ambitions: to make life better, to keep us safer.

From the bottom of the oceans to the depths of space and cyberspace, we help our customers navigate uncertainty with confidence and new frontiers with optimism. Thinking smarter and acting faster - mastering ever greater complexity and every decisive moment along the way.

We collaborate to architect and deliver high technology solutions that are both imaginative and resilient, human-centered and sustainable. So that together we can harness the extraordinary power of technology to build a future we can all trust.