Host (Toronto) - Contract

Hermès; Toronto; On-site; CAD 23,000 - 32,000; Full time

Job summary

Hermès Canada is seeking a Host to greet customers at the store entrance and guide their visit, ensuring a warm, premium service experience.

As the boutique Host, you will collaborate with the team to route clients, manage appointments, and proactively communicate wait times to maintain exceptional service standards.

Qualifications

• Strong communication and a gracious, warm approach.
• Excellent customer service skills with a friendly attitude.
• Ability to work a flexible schedule according to business needs.
• Experience in Customer Service, Retail, or Service sector.
• Attention to detail and organized workspace.
• Enthusiasm, self-confidence and motivation.

Responsibilities

• Greet customers at store entrance and guide them throughout the boutique.
• Serve as Host and model the brand's extraordinary service.
• Understand client needs and direct them to products or team members.
• Maintain friendly atmosphere and handle difficult situations gracefully.
• Coordinate with boutique team; communicate appointment arrivals across departments.
• Maintain daily calendar of client appointments and events.
• Assist with phone appointment requests and schedule entries.
• Proactively update clients in the queue when store is at capacity.
• Perform other duties as assigned by supervisor.

Skills

Communication skills

Customer service

Flexibility

Attention to detail

Enthusiasm

Job description

Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

The Opportunity :

The Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.

Main Accountabilities:

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique.
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all.
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure.
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection.
• Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts.
• Demonstrate generosity and anticipate client’s needs.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service.
• All other duties assigned by supervisor.

Key Requirements:

• Communication skills must be strong, and approach must be gracious and warm. Handles telephone and face to face interactions effectively and professionally.
• Excellent customer service skills are required with a friendly attitude for all interactions with clients.
• Ability to work a flexible schedule according to needs of the business.
• Similar experience in the Customer Service, Retail, or Service sector.
• Demonstrates attention to detail and keeps personal workspace organized.
• Enthusiasm, self-confidence, and motivation.

This position is for an existing vacancy. The hourly rate for this position is $20 per hour.