Host & Player Services Agent – Poker Room

Bedard Ressources; Quebec; On-site; CAD 30,000 - 45,000; Full time

Job summary

A gaming service company in Quebec is seeking a dynamic individual to enhance the player experience in the poker room. Responsibilities include welcoming players, managing cash transactions, and providing information about games. Ideal candidates will have customer service experience, and excellent French communication skills, and be ready to create a warm atmosphere. Training is provided for those unfamiliar with casino games.

Benefits

Ongoing training opportunities

Vibrant workplace

Professional uniform provided

Qualifications

• High school diploma (or equivalent) required.
• Proven experience in customer service, preferably in an interactive or fast-paced environment.
• Experience handling cash and managing transactions.
• Excellent communication skills in French.

Responsibilities

• Welcome players and guide them through the room.
• Handle chip and cash exchanges.
• Manage poker table reservations and register players.
• Provide clear answers to guests’ inquiries.
• Create a welcoming atmosphere.

Skills

Customer service experience

Excellent communication in French

Cash handling

Education

High school diploma or equivalent

Job description

Tasks

• Welcome players upon arrival, guide them through the room, and provide all necessary information about available games and services in the poker room.
• Handle chip and cash exchanges, ensuring fast and accurate transactions to support a smooth player experience.
• Manage poker table reservations, register players upon arrival, and communicate essential details about how games are run.
• Provide clear and accurate answers to guests’ questions about events, services, and game rules.
• Create a welcoming and professional atmosphere so that every player feels at ease from the moment they enter the poker room.
• Perform any all others related tasks.

Advantages

• A unique and exciting role where every day brings a new adventure, dynamic interactions, and memorable moments.
• Ongoing training opportunities to develop your skills and grow within a fast-paced, stimulating environment.
• A vibrant and energetic workplace with a passionate team—and a professional uniform provided.

Job Requirements

• High school diploma (or equivalent) required.
• Proven experience in customer service, preferably in an interactive or fast-paced environment.
• Experience handling cash and managing transactions.
• Excellent communication skills in French.
• Interest in staying up to date with cultural and sports events in the region.
• Familiarity with casino games is a plus, but don’t worry—we provide full training.

Desired profile

• You’re naturally sociable, enjoy interacting with others, and know how to create a warm, welcoming atmosphere where everyone feels comfortable and ready to enjoy the moment.
• You have a genuine desire to help, to be of service, and to make every situation smoother and more pleasant for everyone.
• You’re quick with numbers, ensuring fast and accurate financial transactions—all while staying calm and keeping your smile.