Hospitality Supervisor

Aramark Canada; Calgary; On-site; CAD 42,000 - 56,000; Full time

Job summary

Aramark Canada is seeking a Guest Services Supervisor to coordinate and oversee the Guest Services Department at the conference center. The role focuses on delivering a positive guest experience through staff leadership and efficient operations.

You will train Front Desk/Concierge teams, manage check‑in/check‑out, transportation logistics, and the property management system while upholding Aramark policies and safety procedures. Strong communication and organizational skills are essential.

Qualifications

• Positive attitude and a strong work ethic dedicated to providing world‑class service to clients, guests and colleagues.
• Experience in all facets of providing guest services.
• Ability to lead, motivate and communicate effectively with others.
• Strong organizational abilities are required.
• Preferably two years in hospitality services or similar environments performing guest services or concierge supervision.
• Must read, write, and speak English clearly.

Responsibilities

• Supervises Guest Services Support Staff to provide 24/7 coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge staff using Aramark and client training programs.
• Oversees front desk and concierge tasks to ensure world‑class service in check‑in/check‑out, lobby, and guest communications.
• Ensures proper PBX operations and telephone service procedures.
• Manages guest mail, messages and special deliveries.
• Coordinates guest transportation reservations and uses the property management system.
• Familiarizes with night audit functions and related duties.
• Assists guests and follows up on concerns in a timely manner.
• Maintains inventory of sundries and restocks as necessary.
• Issues and monitors safe deposit boxes; manages cashier banks opening/closing.
• Designs and implements staff training to cover daily functions, safety and Aramark policies.
• Handles ordering, storage and inventory of daily operation supplies.
• Communicates with all departments to ensure a seamless guest experience.
• Establishes and follows emergency procedures.
• Performs other duties as assigned by Guest Services Manager.

Skills

Positive attitude

Customer service

PC knowledge

Leadership

Communication

Organizational skills

Hospitality experience

English proficiency

Job description

Job Description

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Job Responsibilities

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
• Check in and check out functions
• Ensures proper execution of Lobby Ambassador Program.
• Guest orientation of the local area and the conference center facilities
• Proper telephone service technique and PBX operation
• Handling of guest mail, messages and special deliveries
• Coordinating reservations for guest transportation
• Full understanding and utilization of the property management system
• Familiarization with night audit function
• Assisting all guests in any way possible including following up on guest concerns in a timely manner.
• Maintaining a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes
• Opening and closing of support staff cashier banks.
• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
• Must be able to read, write, and clearly speak English

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.