Hospitality Service Associate - PT Committed

Southlake Health; Newmarket; On-site; CAD 39,000 - 40,000; Part time

Benefits offered by this job

Hybrid work environment

Health and dental benefits

HOOPP pension plan

Wellness initiatives and gym access

Job summary

Southlake Health is seeking a Hospitality Service Associate to support routine, periodic, and project cleaning across SRHC facilities. The role involves patient and nursing support, with flexibility to work all shifts, including weekends.

Physical requirements include lifting up to 25 lbs and prolonged standing, with performance audits to maintain standards. The position offers a people-first workplace, hybrid/onsite options where applicable, and progressive health benefits, HOOPP pension, and

Qualifications

• Minimum Grade 12 education.
• Successful completion of the required training program within designated time limits.
• Must be able to meet the physical demands of the position.
• Demonstrated excellence in communication, both written and verbal.
• Demonstrated problem assessment skills.
• Demonstrated commitment to customer service and teamwork.

Responsibilities

• Routine and Terminal Cleaning of Patient Rooms.
• Routine and Terminal Cleaning of Isolation Patient rooms.
• Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes, etc.
• Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas.
• Replenishment of dispensers, including paper towels, toilet paper, and hand care products, etc.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas.
• Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables.
• Routine Floor & Carpet Care, including damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming

Skills

Communication skills

Teamwork

Customer service mindset

Leadership

Education

High school diploma

Job description

Job Details

Job Category: Support/Trades
Hospital Location: Newmarket ON
Job Type: Permanent - Committed, Part time
Number of Positions: 1
Union: SEIU SERVICE
Minimum - Maximum Hourly Rate: $28.15 - $28.69

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
• Hybrid, virtual, and in-person working environment (where applicable).
• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role

The Hospitality Service Associate is responsible for routine, periodic, and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions, including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts, days, nights, evenings, and weekends. Work performance will be subject to auditing and inspection to maintain acceptable standards. Talent will be reaching out to the successful candidate via Southlake email. Please ensure you check your inbox and respond within 24 hours to confirm your acceptance. The role requires the ability to lift up to 25 lbs., push or pull up to 5 lbs, walk and stand for extended periods, and perform full trunk movements, including twisting and bending. Line: Inside every other weekend ER4 - 1600-0000.

What you’ll be doing

• Routine and Terminal Cleaning of Patient Rooms
• Routine and Terminal Cleaning of Isolation Patient rooms
• Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes, etc.
• Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas
• Replenishment of dispensers, including paper towels, toilet paper, and hand care products, etc.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas
• Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables
• Routine Floor & Carpet Care, including damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming

What you bring

• Minimum Grade 12 education
• Successful completion of the required training program within designated time limits
• Must be able to meet the physical demands of the position
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team within a challenging and exciting healthcare environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion
• As a valued Southlake employee, you model behaviour consistent with the values of Southlake Health.
• Please note that regular and reliable attendance is an expected requirement of this position.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity‑seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Accommodation and Accessibility

Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy. Commitment to Diversity and Inclusion Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices.

Our Culture and Vision

Join the Southlake Health Community! Are you ready to build a meaningful career where you and your work truly make a difference? Join us at Southlake Health, where you'll collaborate with compassionate, motivated professionals who are committed to caring for our communities every day. We're proud to be recognized as one of Greater Toronto's Top Employers for 2026, one of Canada's Most Admired Corporate Cultures for 2025, and one of the World's Best Hospitals for seven years in a row - recognitions that reflect the strength of our people and our workplace culture. For over 100 years, Southlake Health has been dedicated to building healthy communities through innovative care. While many things have changed over the years, our unwavering pride in our people, place, and performance has stood the test of time. With a passionate family of 6,000 medical professionals, staff, volunteers, and students, we work together every day to deliver exceptional care close to home. We are here for everyone who walks through our doors, no matter where they are in their life journey. Our commitment extends beyond our walls, reaching every community we serve. Driven by our heartfelt dedication, we believe that everyone deserves the best care and the best experience. As we look to the future, our vision remains clear: to grow alongside our communities. This vision is anchored in our commitment to put people first - pushing boundaries and embracing the latest medical advancements while ensuring we meet individuals where they are in life. Every innovation, treatment technique, and interaction is centered on our desire to provide the leading-edge care that patients expect and deserve.