Hospitality Manager

Atria Retirement Canada; Red Deer; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Paid holidays and PTO

Health, Dental, Vision, Life Insurance

401(k) employer match

Job summary

Atria Retirement Canada is seeking an Hospitality Manager to oversee dining room and housekeeping services in a supportive senior living community. You will hire, train, and supervise staff, manage budgets and schedule labor, and ensure outstanding resident experiences.

Responsibilities include leading the team as Manager on Duty, conducting tours, responding to inquiries, coordinating meals, and upholding life-safety and cleanliness standards while collaborating with the Executive Chef and

Qualifications

• High School Diploma or GED required; two-year Associates degree preferred.
• Two years in front-of-house supervision/leadership with experience in staffing, recruiting, customer service, scheduling, budgeting and expense control.
• Ability to work in a team and provide strong customer service.
• Basic computer skills: Word, Excel, Outlook.

Responsibilities

• Hire, orient, schedule, train, coach and counsel dining room and housekeeping staff.
• Lead Sales while on duty; respond to inquiries, conduct tours, and complete lease signings.
• Answer calls promptly and professionally; transfer to appropriate personnel.
• Provide timely feedback and performance management.
• Manage labor budgets and expenses; control overtime within standards.
• Oversee dining and housekeeping teams to ensure a restaurant-style service quality.
• Collaborate with Executive Chef and GM/Executive Director to keep residents satisfied with meals and services.
• Review daily menus with residents and staff; coordinate room service where applicable.
• Ensure life/safety, cleanliness and compliance standards; train staff on company standards.

Skills

Customer service

Team leadership

Hiring & recruiting

Budgeting & expense mgmt

Work scheduling

Training & coaching

Cash handling

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.