Hospitality Ambassador, Quebec

Lightspeed; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Hospitality Ambassador in Quebec. This role involves building relationships within the restaurant community, advocating for local needs, and collaborating with various teams at the company. The ideal candidate will have deep knowledge of the restaurant industry and be fluent in both French and English. This position offers a flexible working environment and various employee benefits including health insurance, paid time off, and more.

Benefits

Unlimited paid time off policy

Flexible working policy

Health insurance

Health and wellness benefits

Possibility for transit fees to be covered

Paid leave assistance for new parents

Linkedin learning

Volunteer day

Qualifications

• Experience in the restaurant and hospitality industry.
• Strong communication skills in both French and English.
• Understanding of government relations and industry associations.

Responsibilities

• Build relationships with restaurateurs and hospitality professionals.
• Advocate for Quebec’s hospitality industry with local regulators.
• Work with Lightspeed’s teams to reflect Quebec’s needs.

Skills

Deep knowledge of Quebec’s restaurant and hospitality industry

A network in the Quebec hospitality community

Confident public speaking skills

Fully bilingual in French and English

Strong understanding of the local business landscape

Job description

Hi there! Thanks for stopping by 👋

We are looking for a Hospitality Ambassador, Quebec to join Lightspeed for a one-year contract (with the potential to renew), reporting to the Head of Brand & Communications. As the face and voice of Lightspeed in Quebec’s restaurant and hospitality community, you’ll build meaningful relationships with restaurateurs, customers and non-customers alike and ensure their voices are heard within Lightspeed. You’ll act as a bridge between local businesses, our product teams, and the provincial government to help shape better outcomes for Quebec’s hospitality ecosystem. This role is part relationship-builder, part advocate, part industry leader and all about Quebec hospitality.

What you'll be doing:

• Build strong, trusted relationships with restaurateurs, chefs, and hospitality professionals across Quebec whether they use Lightspeed or not, by:
  • Gathering feedback, identifying pain points, and bringing actionable insights back to our teams based on what Quebec restaurants need most out of our province’s hospitality industry
  • Helping restaurants get the most out of Lightspeed’s tools and ensure their needs are reflected in our roadmap.
  • Enabling Lightspeed to directly support and advocate for the Quebec hospitality industry and ensuring Lightspeed has access to the “Voice of the Industry”
  • Ensuring that Lightspeed has a broad view of the needs of the restaurant industry in Quebec, from dishwasher to restaurant owner.
• Be an active, visible presence in the Montreal and broader Quebec hospitality scene by:
  • Identifying key hospitality industry events, roundtables and panels and represent Lightspeed, when appropriate.
  • Building partnerships with key associations, thought leaders, and institutions that support restaurateurs.
• Work regularly with Revenu Québec, the provincial government, and local regulators to advocate for fair, efficient, and supportive policies for hospitality businesses.
• Collaborate with and serve as a customer feedback loop to Lightspeed’s Product, Marketing and Sales teams to ensure Quebec’s unique context is considered in the product we build and the decisions we make.
• Contribute to Lightspeed’s thought leadership in hospitality innovation, technology, and public policy.
• Work with the Marketing and PR department to publish insights, host conversations, and spotlight the incredible work of Quebec’s hospitality community.
• Help position Lightspeed as a trusted ally and leader in the local ecosystem.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Deep knowledge of Quebec’s restaurant and hospitality industry
• A network in the Quebec hospitality community
• Confident public speaking skills (bonus if you have experience speaking to the media).
• Fully bilingual in French and English, and can confidently speak about the ins and outs of hospitality in both.
• Strong understanding of the local business landscape, including relationships with government and industry associations

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloudcommerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.