Hospitality Ambassador, Quebec

Lightspeed; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Hospitality Ambassador in Montreal to build relationships within Quebec's restaurant community. This role involves advocating for the needs of hospitality businesses and collaborating with government bodies. Candidates must be bilingual in French and English and possess deep knowledge of the industry. The position offers a flexible hybrid work environment and a variety of benefits including unlimited paid time off and health insurance.

Benefits

Unlimited paid time off

Flexible working policy

Health insurance

Health and wellness benefits

Possibility for transit fees to be covered

Paid leave assistance for new parents

LinkedIn learning

Volunteer day

Qualifications

• Knowledge of Quebec's hospitality industry required.
• Experience in public speaking is a bonus.
• Understanding of local business and government relations needed.

Responsibilities

• Build relationships with restaurateurs and professionals.
• Gather feedback and provide insights to teams.
• Represent Lightspeed at industry events.
• Advocate for fair policies for hospitality businesses.

Skills

Deep knowledge of Quebec's restaurant and hospitality industry

A network in the Quebec hospitality community

Confident public speaking skills

Fully bilingual in French and English

Strong understanding of the local business landscape

Job description

Hi there! Thanks for stopping by 👋

We are looking for a Hospitality Ambassador, Quebec to join Lightspeed for a one-year contract (with the potential to renew), reporting to the Head of Brand & Communications. As the face and voice of Lightspeed in Quebec’s restaurant and hospitality community, you’ll build meaningful relationships with restaurateurs, customers and non-customers alike and ensure their voices are heard within Lightspeed. You’ll act as a bridge between local businesses, our product teams, and the provincial government to help shape better outcomes for Quebec’s hospitality ecosystem. This role is part relationship-builder, part advocate, part industry leader and all about Quebec hospitality.

What you'll be doing :

• Build strong, trusted relationships with restaurateurs, chefs, and hospitality professionals across Quebec whether they use Lightspeed or not, by :
• Gathering feedback, identifying pain points, and bringing actionable insights back to our teams based on what Quebec restaurants need most out of our province’s hospitality industry
• Helping restaurants get the most out of Lightspeed’s tools and ensure their needs are reflected in our roadmap.
• Enabling Lightspeed to directly support and advocate for the Quebec hospitality industry and ensuring Lightspeed has access to the “Voice of the Industry”
• Ensuring that Lightspeed has a broad view of the needs of the restaurant industry in Quebec, from dishwasher to restaurant owner.
• Be an active, visible presence in the Montreal and broader Quebec hospitality scene by :
• Identifying key hospitality industry events, roundtables and panels and represent Lightspeed, when appropriate.
• Building partnerships with key associations, thought leaders, and institutions that support restaurateurs.
• Work regularly with Revenu Québec, the provincial government, and local regulators to advocate for fair, efficient, and supportive policies for hospitality businesses.
• Collaborate with and serve as a customer feedback loop to Lightspeed’s Product, Marketing and Sales teams to ensure Quebec’s unique context is considered in the product we build and the decisions we make.
• Contribute to Lightspeed’s thought leadership in hospitality innovation, technology, and public policy.
• Work with the Marketing and PR department to publish insights, host conversations, and spotlight the incredible work of Quebec’s hospitality community.
• Help position Lightspeed as a trusted ally and leader in the local ecosystem.

What you need to bring :

• Deep knowledge of Quebec’s restaurant and hospitality industry
• A network in the Quebec hospitality community
• Confident public speaking skills (bonus if you have experience speaking to the media).
• Fully bilingual in French and English, and can confidently speak about the ins and outs of hospitality in both.
• Strong understanding of the local business landscape, including relationships with government and industry associations

What’s in it for you?

• Ability to do your job in a truly flexible hybrid environment (3 days / week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry :

• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day