Hospital Manager

Animal Clinic of La Porte; Hamilton; On-site; CAD 65,000 - 85,000; Full time

Job summary

A veterinary service provider in Hamilton, Ontario, is seeking a Hospital Manager to lead daily operations and foster a supportive team culture. The ideal candidate will excel in team leadership and operational management, ensuring excellence in client and patient care. Prior experience in veterinary or healthcare leadership is a plus. Join a diverse and inclusive workplace where your leadership can make a real difference.

Qualifications

• Experience in leadership roles within veterinary, dental, healthcare, or hospitality sectors is desirable.
• Ability to create a team-oriented atmosphere.

Responsibilities

• Lead day-to-day operations of the hospital.
• Ensure an exceptional client experience.
• Manage costs and optimize revenue.

Skills

Team leadership

Operational excellence

Problem-solving

Client service

Tools

Microsoft Suite

Dayforce

PIMS

Job description

Lead with purpose. Support a team. Make a difference every single day.

Are you a people-first leader who thrives on helping teams reach their full potential? We’re looking for a Hospital Manager who’s passionate about team culture, operational excellence, and delivering standout client and patient care.

In this role, you’ll partner closely with the Managing DVM to lead day-to-day operations and shape a thriving, high‑performing clinic environment. You’ll help us drive results, develop your team, and engage every client interaction with empathy and clarity.

At the core of this role are two of our six key competencies:

Engage – You bring people together. Whether it’s building strong relationships, listening well, or making sure everyone feels heard, you help create a team that works well and supports one another in achieving their goals.

Drive You get things done. You’re focused, you follow through, and you hold yourself and others accountable, all while keeping things moving forward, even when it’s tough.

What You’ll Do:

• Lead with a balance of heart and strategy, developing a highperforming team, delivering coaching, and fostering a positive culture.
• Own hospital operations including payroll, inventory, policy compliance (CVO/Controlled Substances), and vendor relationships.
• Collaborate with the Managing DVM to support staffing needs, from hiring and onboarding to performance management and team building.
• Ensure an exceptional client experience, resolving issues with compassion, professionalism and focused on solutions.
• Use your problem‑solving and planning skills to manage costs, optimize revenue, and support long‑term success.
• Lead through ambiguity with confidence, courage, and clarity, knowing when to adapt, when to push forward, and how to keep the team aligned through change.

You’ll Thrive in This Role If You:

• Are energized by helping others succeed and believe in clear expectations and supportive feedback.
• Enjoy rolling up your sleeves to streamline operations and problem‑solve on the fly.
• Have a knack for balancing day‑to‑day logistics with big‑picture thinking.
• Know how to create an inclusive, team‑first atmosphere where people feel heard and valued.

Bonus Points:

• Previous experience in veterinary, dental, healthcare, or hospitality leadership.
• Familiarity with tools like Dayforce, Microsoft Suite, or PIMS.
• You love animals—and the people who love them even more.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.