Hospital Communications Operator — Multiline & Paging Pro

Sinai Health System; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Toronto is seeking a Communications Operator to enhance information flow within the hospital. Responsibilities include answering calls, paging hospital staff, and communicating emergency codes. The ideal candidate will have a high school diploma and customer service experience, demonstrating strong communication and organizational skills in a dynamic environment. This role supports exceptional patient care while adhering to health and safety policies.

Qualifications

• Completion of a Conflict Resolution and Customer Service course is preferred.
• 1 year recent customer service experience required.

Responsibilities

• Answer and redirect incoming calls.
• Provide coverage at the Information Reception Desk.
• Page staff through the on-call database.
• Communicate Emergency Codes throughout the hospital.
• Complete departmental incident reports as required.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Multi-tasking

Education

High school diploma

Tools

Multi-line phone systems

Cisco Unified Attendant console

Microsoft Office (Word, Excel, Access)

Job description

A leading healthcare provider in Toronto is seeking a Communications Operator to enhance information flow within the hospital. Responsibilities include answering calls, paging hospital staff, and communicating emergency codes. The ideal candidate will have a high school diploma and customer service experience, demonstrating strong communication and organizational skills in a dynamic environment. This role supports exceptional patient care while adhering to health and safety policies.