Homeless Individuals and Families Information System (HIFIS) Community Coordinator (York Region)

Ontario Municipal Social Services Association; Golden Horseshoe; On-site; Full time

Job summary

A leading organization in social services is seeking a dedicated professional to provide training and support for the Homeless Individuals and Families Information System (HIFIS). This role involves collaboration with various stakeholders, ensuring effective implementation and data reporting. The ideal candidate will have a strong background in training, excellent communication skills, and a commitment to service excellence. Join us to make a meaningful impact in the community while enjoying a comprehensive benefits package and a supportive work environment.

Benefits

Defined Benefit Pensions Program

Discounts at local businesses

Comprehensive benefits package

Inclusive workplace environment

Qualifications

• Minimum three years experience in adult training/education in social services.
• Experience supporting a technical application and testing databases.

Responsibilities

• Provide HIFIS training and support to users across Emergency Shelters.
• Analyze and report on HIFIS data trends and assist in community data reports.

Skills

Customer Service

Communication

Teamwork

Initiative

Flexibility

Adaptability

Education

Community College Diploma in Computer Science

Business Administration

Job description

Salary :

$40.93-$44.48 hourly

Union :

CUPE 905 York Region

Deadline :

August 30, 2024

Position Purpose

Reporting to the Supervisor, Data Services, this role is responsible for providing initial and ongoing Homeless Individuals and Families Information System (HIFIS) training and support to all potential HIFIS users during its phased implementation across all Emergency Shelters in the Region. This includes shelter operators, their staff, and some Regional staff. The position also involves coordinating data collection and reporting from HIFIS to the Branch, the Department, and external organizations.

Major Responsibilities

1. Promote HIFIS to new users, Homeless Service Providers (HSP), and other potential providers.
2. Develop partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity.
3. Orient, train, test, and update users, Emergency Shelter operators and their staff, and selected Department staff on HIFIS, related legislation, regulations, policies, and practices.
4. Analyze and report on HIFIS aggregate data and trends; assist in developing community data reports on homelessness issues and disseminate meaningful data within the community.
5. Prepare statistical fact sheets and report cards based on HIFIS data, including demographic information.
6. Participate in optimizing HIFIS functionalities.
7. Attend meetings, committees, and task forces as assigned.
8. Ensure services meet Regional customer service standards.
9. Maintain expertise in technical skills and program knowledge through literature review, field practice, and training.
10. Perform other duties as assigned in line with Branch and Department objectives.

Qualifications

• Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration, or a related discipline, or an approved equivalent combination of education and experience.
• Minimum three (3) years experience designing and delivering adult training/education in a social services environment, or demonstrated experience supporting a technical application, testing databases, and identifying system inconsistencies.
• Experience in computer systems development processes.
• Valid Ontario Class “G” driver’s license and reliable vehicle for corporate use.
• Knowledge of and ability in core competencies such as customer service, communication, teamwork, initiative/self-management, accountability, flexibility, and adaptability.
• General knowledge of instructional design, analysis, measurement, evaluation methods, facilitation, and presentation skills.

What We Offer

• Defined Benefit Pensions Program through OMERS, offering lifelong income, with employer-matched contributions.
• Discounts and incentives at local businesses, gyms, entertainment venues, and through programs like Apple Employee Purchasing.
• Recognition as a top employer and a comprehensive benefits package including health, dental, life insurance, and Employee Assistance Program.
• An inclusive and diverse workplace environment.