Home Support Scheduler

Northern Health; Fraser Lake; On-site; CAD 50,000 - 65,000; Full time

Job summary

A regional healthcare provider in Fraser Lake is seeking a Home Support Scheduler to manage and coordinate service schedules for the Home and Community Care department. The ideal candidate will possess Grade 12 graduation and strong organizational skills, alongside proven experience with scheduling software. This role requires effective communication with health professionals and clients, and offers a comprehensive benefits package, which includes health/dental plans and financial moving assistance.

Benefits

Comprehensive benefit packages

Three weeks vacation after one year

Employer-paid training and development

Qualifications

• Grade 12 graduation from a recognized Office Administration Certificate program and two years related experience.
• Ability to handle scheduling and database software effectively.
• Knowledge of medical terminology is preferable.

Responsibilities

• Develop and coordinate home support service schedules.
• Adjust schedules according to service requests.
• Manage data entry and time-keeping tasks.

Skills

Typing speed of 40 wpm

Proficiency in scheduling and database software

Effective communication skills

Ability to work independently

Problem-solving skills

Education

Grade 12 graduation and Office Administration Certificate

Job description

Position Summary

Northern Health is looking for an experienced, highly efficient, and self-directed Home Support Scheduler to support the Home and Community Care department.

In accordance with the established vision and values of the organization, the Home Support Scheduler is responsible for developing and coordinating home support service schedules by preparing and adjusting schedules in accordance with service referral requests and applicable collective agreements, scheduling Community Health Workers (CHW) as authorized by clinicians, receiving referrals and service changes, entering data into the computer system, and carrying out time‑keeping tasks such as coordinating work schedules on the scheduling software system.

Shift Rotation / Hours of work

10:12 to 18:00, Rotating

Fraser Lake Community Health Centre

The Fraser Lake Community Health Centre is a diagnostic and treatment centre with no in‑patient or overnight beds. The Health Centre is open Monday to Friday 8:30 am to 5:00 pm. It serves the population of Fraser Lake, Fort Fraser, Endako and the Nadleh and Stellat’en First Nations communities.

Services at Fraser Lake Community Health Centre include:

• Four outpatient bays
• Emergency stabilization and transfer
• Diagnostic imaging
• Laboratory
• Community palliative care support

Other facility services include:

• Primary care nursing
• Mental health and substance use
• Dietitian
• Occupational therapy
• BC Ambulance
• Outreach clinics to surrounding communities

Hospital staff:

• Full and part‑time physicians
• Nurse practitioners
• Registered nursing staff
• Visiting specialists

Patients requiring further care are referred to St. John Hospital in Vanderhoof or the University Hospital of Northern BC in Prince George.

Fraser Lake

Fraser Lake is known as the "White Swan Capital of the World" for the hundreds of migrating trumpeter swans that winter there each November. With a superb view of the surrounding lakes and rivers from the top of Mouse Mountain, the area’s most prominent landmark, you are sure to be enchanted with the village of Fraser Lake. The main industries are mining and forestry. Fraser Lake has one elementary school and one combined elementary/secondary school. The population of Fraser Lake is 1,000 residents. For more information on this unique rural community, visit northernhealth.ca/our-communities/fraser-lake.

What Northern Health has to offer you!

• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part‑time and full‑time employees. Casuals have the option of paying for benefits.
• Three weeks vacation with one year of continuous service
• Financial support for moving expenses is available for eligible positions
• Employee referral programme
• Employer‑paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• Loan forgiveness programmes are offered through the Federal and BC Government for eligible professions

IMPORTANT NOTE

As part of your application process, you will need to upload the following documentation:

• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position

Examples may include:

• Program certificates or diplomas
• High school/college/university transcripts, etc.
• It is also recommended to provide a cover letter and resume

Qualfications

• Grade 12 graduation from a recognized Office Administration Certificate program and two (2) years recent related experience, or an equivalent combination of education, training, or experience.

Skills and Abilities

• Ability to type 40 wpm
• Ability to operate scheduling and database software in a Windows environment
• Ability to communicate effectively to clients and families, community health workers and all members of the health care team
• Ability to work independently and in cooperation with others
• Ability to plan, organise and prioritise
• Knowledge of general office procedures
• Ability to manage a high volume of work and manage several tasks at once
• Ability to analyse and resolve problems
• Knowledge of medical terminology
• Ability to operate related equipment
• Physical ability to carry out the duties of the position

Who we are

Northern Health covers an area of nearly 600,000 square kilometres and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community‑based health care for a population of 300,000. Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

There is a wide variety of career opportunities available in our two dozen hospitals, 25 long‑term care facilities, public health units and many other offices providing specialised services.