Home-Based Airport Operations Support Coordinator

Mashreq Bank; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global aviation company is seeking a Home-Based Airport Operations Support Coordinator in Canada. In this remote role, you'll monitor airport operations, coordinate with airlines, and provide customer support. Strong knowledge of airport procedures and excellent communication skills are required. You'll enjoy a flexible working setup along with competitive salary and benefits. Join us to contribute to efficient airport operations from anywhere in the world.

Benefits

Competitive salary

Flexible remote working setup

Paid time off

Health benefits

Career growth opportunities

Qualifications

• 2-5 years of experience in airport operations or airline customer service.
• Proficiency in communication and multitasking.
• Experience in a remote or virtual support capacity is a plus.

Responsibilities

• Monitor and support daily airport operations remotely.
• Resolve issues and provide real-time support.
• Track flight schedules, delays, and cancellations.
• Assist in managing baggage handling and security coordination.

Skills

Knowledge of airport operations

Excellent communication skills

Problem-solving skills

Attention to detail

Customer service principles

Tools

Airport management software

Microsoft Office Suite

Job description

Job Summary

Airport Jobs is seeking a highly organized and detail-oriented Home-Based Airport Operations Support Coordinator to join our dynamic team. This role is designed for individuals who have a strong background in airport operations and customer service, with the flexibility to work remotely. As an Operations Support Coordinator, you will assist in managing airport logistics, coordinating flights, and ensuring seamless communication between airlines, ground staff, and passengers. You will play a crucial role in maintaining the efficiency of airport operations by providing virtual support and troubleshooting operational issues in real time.

Key Responsibilities

• Monitor and support daily airport operations remotely, ensuring smooth coordination of flights and services.
• Communicate with airlines, ground staff, and passengers to resolve issues and provide real-time support.
• Track flight schedules, delays, and cancellations, providing updates to stakeholders as needed.
• Assist in managing baggage handling, passenger assistance, and security coordination.
• Maintain accurate records of operational reports, incidents, and service requests.
• Provide virtual customer service support, addressing passenger inquiries, complaints, and escalations.
• Coordinate with maintenance teams to report and follow up on technical issues affecting operations.
• Ensure compliance with airport security regulations and aviation industry standards.
• Work closely with the emergency response team to handle disruptions and unforeseen events effectively.
• Utilize airport management systems and communication tools to streamline operations.

Required Skills and Qualifications

• Strong knowledge of airport operations, aviation procedures, and customer service principles.
• Excellent communication and problem-solving skills, with the ability to work under pressure.
• Proficiency in airport management software, scheduling systems, and Microsoft Office Suite.
• Ability to multitask, prioritize, and adapt to changing operational needs.
• Strong attention to detail and accuracy in reporting and documentation.
• High-speed internet connection and a quiet home office setup.

Experience

• Minimum of 2-5 years of experience in airport operations, airline customer service, or aviation-related roles.
• Previous experience working in a remote or virtual support capacity is an advantage.
• Familiarity with IATA codes, airport regulations, and flight scheduling processes.

Working Hours

• Flexible shift-based work, including weekends and holidays, based on airport operations demands.
• Availability for early morning, evening, or overnight shifts may be required.
• Work hours will be coordinated based on flight schedules and airport peak hours.

Knowledge, Skills, and Abilities

• Understanding of airline and airport safety procedures.
• Strong organizational and analytical skills.
• Ability to handle high-pressure situations with professionalism.
• Excellent written and verbal communication skills in English (additional languages are a plus).
• Customer-oriented mindset with a proactive approach to problem-solving.

Benefits

• Competitive salary and performance-based incentives.
• Flexible remote working setup.
• Paid time off, health benefits, and retirement plans (where applicable).
• Career growth opportunities in the aviation and airport management industry.
• Training and development programs to enhance your aviation knowledge.

Why Join Us?

• Work with a globally recognized company in the aviation industry.
• Be part of a team that ensures efficient airport operations from anywhere in the world.
• Enjoy the flexibility of working remotely while contributing to critical airport functions.
• Opportunity to interact with airline professionals, passengers, and airport personnel.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills. Applications can be sent via our online portal or emailed to us with the subject line: Home-Based Airport Operations Support Coordinator Application.

We look forward to welcoming you to our team!