Holiday Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario); Toronto; Hybrid; CAD 28,000 - 30,000; Part time

Job summary

LCBO in Toronto is hiring Holiday Customer Service Representatives for the holiday season. This fixed-term, on-site role runs from November 16 to December 31, 2026, across Ontario stores.

You will handle POS transactions, assist customers with wine, beer, cider and spirits selections, restock shelves, and maintain a clean, safe store. Wage is $20.82/hour and paid training is provided. Availability includes Fridays 5 PM-close and weekends.

Qualifications

• Legally allowed to work in Canada (SIN, Student or Work Permit).
• Must be at least 18 years old.
• Bilingualism (English and French) is a bonus.

Responsibilities

• Serve customers using our POS/Cash system, ensuring an outstanding experience.
• Receive inventory, restock shelves and keep the store clean and organized.
• Lift cases up to 40 lbs / 18 kg and assist with bagging.
• Participate in campaigns and temporary holiday programs.
• Support customer inquiries during peak hours.

Skills

Customer service

POS transaction handling

Bilingual English/French

Tools

POS system

Job description

## Holiday Customer Service Representative (Fixed Term)Apply: Retail (Stores): Toronto, Ontario: Part time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): JR26-30637**Location Address:**366 - 900 Dufferin Street, Toronto**Salary / Pay:** $20.82/hour**Job Posting Description:**At the LCBO, we always have the right spirit! Do you?**IMPORTANT: Candidates only need to apply for one position for cities/towns with multiple locations and job postings.**The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact.Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.**About the Role:**You will be working on-site. #LI-OnSite Reporting to the Store Manager, you will:* Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.* Ask for donations as part of our Spirit of Sustainability campaign.* Participate in the Customer Experience and Postal Code Survey campaigns.* Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.* Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.**About You:*** Comfortable supporting customers and working effectively with teammates.* You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit).* You must be at least 18 years old.* Bilingualism (English and French) is a bonus.* Required Availability* Friday (5:00 p.m. – Close).* Saturday and Sunday (available all day for a 4-to- 8-hour shift).**Holiday Availability:*** Christmas Day (December 25).* Boxing Day (December 26).* New Year’s Eve (December 31).**Additional Availability*** Additional work may be available during the week (Monday – Thursday), based on store needs.* Schedules are posted two weeks in advance.* Extra shifts may come up on short notice.**Why Join the LCBO?*** Online learning to support your interests and growth.* Future employment opportunities for eligible employees.* Employee and Family and Assistance Program.* Discounted services, products and tickets to sporting and entertainment events (WorkPerks).You’ll feel good knowing your work is helping make a difference in communities across OntarioThere is a world of opportunities at the LCBO... **Accommodation**We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please let us know if you need an accommodation.Thank you for your interest. Only applicants selected for further consideration will be contacted.**Union / Non-Union:**Union