Hockey Tournament Manager

Canlan Sports; Canada; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A recreational sports complex operator in Canada is seeking a Tournament Manager for their Corporate East Head Office. This hybrid role involves managing youth hockey tournaments across North America, focusing on customer acquisition and retention. Ideal candidates should have a background in sport management, strong event management skills, and at least three years of supervisory experience in the sports industry.

Qualifications

• Minimum three years of experience in a supervisory or management capacity within sports.
• Coaching, officiating, or related sport certificates are viewed as an asset.
• Successful work experience in a sales-focused, customer-facing capacity.

Responsibilities

• Manage youth hockey tournaments achieving targets.
• Drive registrations through customer service and marketing.
• Oversee event management and develop staff schedules.

Skills

Customer service

Event management

Sales-focused experience

Knowledge of CRM platforms

Project management

Education

Graduation from post-secondary institution in sport management or business

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

Office: Canlan Sports Corporate Head Office Ontario

Canlan Sports is the largest private-sector operator and developer of recreational sports complexes in North America. The company's success in the recreation, entertainment, and hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class facilities. We understand our customers’ need for service excellence and we’re committed to delivering on it.

Canlan is currently looking for a Tournament Manager for our Corporate East Head Office!

This is a hybrid role.

Job Summary

The Tournament Manager is a key member of our team, responsible for the delivery of Tournaments across North America under the CCT brand.

A role that’s entrepreneurial by nature, the position has a focus on sustainable tournament participation growth through a combination of high retention and new customer acquisition.

Accountabilities

• Manages an assigned portfolio of youth hockey tournaments, providing leadership and end-to-end tournament management that achieves registration, financial, and customer experience targets.
• Demonstrates excellent customer service, driving registrations through a combination of retention and new customer acquisition. Works with the product team and the central marketing team to provide subject matter expertise and insights to further support new customer acquisition campaigns.
• Takes ownership of event management, including building tournament divisions that promote parity and competition; scheduling that optimizes ice usage and ancillary revenue streams; and an ability to manage tournament expenses in-line with the annual operating plan.
• Manages event staff (e.g. conveners) and independent contractors (e.g. referees and timekeepers), to develop staff schedules and ensure the coverage needs of programming is met.
• Develops into a subject matter expert in the youth hockey industry, developing a robust competitive analysis while identifying market trends, potential threats, and areas of opportunity at Canlan Sports locations or third-party sports complexes.
• Works with the product team and marketing team to develop targeted marketing and communication campaigns that are timely, relevant, and amplify the profile of our youth tournaments, leading to additional registrations.
• Collaborates with the sponsorship team to identify opportunities to work with third-party organizations, providing insights, analysis, and other information that may be of value in the development of sponsorship agreements.

Qualifications and Education

• Graduation from post-secondary institution in sport management, business, a sports science, or equivalent industry experience is preferred
• Coaching, officiating, or related sport certificates may be viewed as an asset.

Abilities, Attributes and Experience

A minimum of three (3) years of experience in a supervisory or management capacity within the sports industry, or related experience.

• Demonstrated knowledge of CRM platforms, Microsoft Office, and Project Management platforms
• Successful work experience in a sales-focused, customer-facing capacity, with knowledge of marketing, communication channels, and campaign management
• Strong knowledge of league and tournament hockey operations, scheduling and stats platforms, and the ability to work well under pressure.
• Ability to interpret a rule book and administer decisions in an object manner
• Previous event management experience in any industry would be considered an asset.
• Ability and willingness to travel to deliver tournament programming

If you are interested in this role and becoming part of the Canlan team, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices